Scott Gilbey

FAQ About Scott Gilbey

• What is Scott Gilbey's address?

  Scott Gilbey is located at
  Naples, Florida, United States

• What is Scott Gilbey's job title?

  Scott Gilbey is a
  My niche is working with companies that already have good strategy, great people, and solid technology. I use established Experience tools and research with business savvy and a curious mindset to identify gaps between strategic aspirations and frontline reality. Those gaps become opportunities. Experience improves. So does your P&L. What I’ve done previously: CUSTOMER EXPERIENCE - Recognized expert and public speaker on core CX disciplines. VOICE OF CUSTOMER - Strategist and hands-on implementer, for actionable insights. PROCESS IMPROVEMENT - Centered on commercial and operational excellence. SALES - Individual sales achiever. Customer acquisition and retention. CRM development. MARKETING - Value propositions. Brand management. Communications. MarTech stacks. OPERATIONS - B2B Go-to-market. Field service process optimization. Product launches. SAFETY - Industrial and construction. Engineering. Procedures, compliance and reporting. DATA - Customer Master Data. Data Protection Steering. GDPR. Access Rights. Analytics. M&A - Post-acquisition merger and integration. Five occurrences, Canada, US, Global. Impact on P&L - income statement & balance sheet • Sales growth to 1.4B USD, and EBITDA improvements from 7% to 16%, in AME, EMEA and APAC. • 600+ global locations reduced to <300, over 30 months, while increasing footprint and revenue. • Consistent year-over-year, decade-long growth of customer maintenance agreements. Benefit to CUSTOMERS • Moved 25% of brick-and-mortar transactional parts sales to self-service eCommerce. • Added rigor to Master Data Management, reducing customer complaints and reporting errors. • Increased customer retention from 85% to 90%, over 18 months, in 50+ countries. Influence with EMPLOYEES • Faculty member for Leadership Development of high potential employees (300+ over 4yrs). • Sales Tribe Lead in Agile Development in cooperation with IT and Technology teams. • Authored a digital playbook for business transformation, used in 50 countries to this day. • Hosted conferences and events with 400+ salespeople, line managers, and executives. Support of CROSS-FUNCTIONAL teams • Trusted advisor and sounding board to senior leadership, C-Suite, EVP, and peer SVPs. • Regularly asked to tackle special projects, new initiatives, and project management. • Understand technology systems and interpret business requirements to arrive at decisions. • Administered IP assets, including domain properties and trademarks for multiple brands. • Performed Chief of Staff type duties, often complex and ambiguous. [email protected] 937.215.4104 Collier County Public Schools

• What industry does Scott Gilbey currently work in?

  Scott Gilbey currently works in the
  Collier County Public Schools

• What is Scott Gilbey's area of expertise?

  Scott Gilbey specializes in
  My niche is working with companies that already have good strategy, great people, and solid technology. I use established Experience tools and research with business savvy and a curious mindset to identify gaps between strategic aspirations and frontline reality. Those gaps become opportunities. Experience improves. So does your P&L. What I’ve done previously: CUSTOMER EXPERIENCE - Recognized expert and public speaker on core CX disciplines. VOICE OF CUSTOMER - Strategist and hands-on implementer, for actionable insights. PROCESS IMPROVEMENT - Centered on commercial and operational excellence. SALES - Individual sales achiever. Customer acquisition and retention. CRM development. MARKETING - Value propositions. Brand management. Communications. MarTech stacks. OPERATIONS - B2B Go-to-market. Field service process optimization. Product launches. SAFETY - Industrial and construction. Engineering. Procedures, compliance and reporting. DATA - Customer Master Data. Data Protection Steering. GDPR. Access Rights. Analytics. M&A - Post-acquisition merger and integration. Five occurrences, Canada, US, Global. Impact on P&L - income statement & balance sheet • Sales growth to 1.4B USD, and EBITDA improvements from 7% to 16%, in AME, EMEA and APAC. • 600+ global locations reduced to <300, over 30 months, while increasing footprint and revenue. • Consistent year-over-year, decade-long growth of customer maintenance agreements. Benefit to CUSTOMERS • Moved 25% of brick-and-mortar transactional parts sales to self-service eCommerce. • Added rigor to Master Data Management, reducing customer complaints and reporting errors. • Increased customer retention from 85% to 90%, over 18 months, in 50+ countries. Influence with EMPLOYEES • Faculty member for Leadership Development of high potential employees (300+ over 4yrs). • Sales Tribe Lead in Agile Development in cooperation with IT and Technology teams. • Authored a digital playbook for business transformation, used in 50 countries to this day. • Hosted conferences and events with 400+ salespeople, line managers, and executives. Support of CROSS-FUNCTIONAL teams • Trusted advisor and sounding board to senior leadership, C-Suite, EVP, and peer SVPs. • Regularly asked to tackle special projects, new initiatives, and project management. • Understand technology systems and interpret business requirements to arrive at decisions. • Administered IP assets, including domain properties and trademarks for multiple brands. • Performed Chief of Staff type duties, often complex and ambiguous. [email protected] 937.215.4104

• Which languages does Scott Gilbey speak? 

  Scott Gilbey speaks the following languages:
  No languages available.

• Which industries has Scott Gilbey previously worked in?   

  Scott Gilbey has prior experience in the following industries:
  Lowes Companies , Sunshine Ace Hardware , The Home Depot , At Home , Konecranes , Konecranes , Konecranes , Konecranes , Konecranes , Konecranes , Independent Business Consultant , Valley City Manufacturing Architectural Furniture , Valley City Manufacturing Architectural Furniture , Fujitec America , Trow Consulting Engineers , Trow Consulting Engineers , Dover , David Stokoe Consulting Engineers , Berkeley House Language Center , St Marys Cathedral College , Various

• What is Scott Gilbey’s work experience?  

  Scott Gilbey has the following professional experience:
  Collier County Public Schools , Lowes Companies , Delta Air Lines , Sunshine Ace Hardware , The Home Depot , Customer Experience Professionals Association , Grow Cx , At Home , Konecranes , Konecranes , Konecranes , Konecranes , Konecranes , Konecranes , Independent Business Consultant , Valley City Manufacturing Architectural Furniture , Valley City Manufacturing Architectural Furniture , Fujitec America , Trow Consulting Engineers , Trow Consulting Engineers , Dover , David Stokoe Consulting Engineers , Berkeley House Language Center , St Marys Cathedral College , Various .

• How can I find Scott Gilbey on LinkedIn?  

  You can view Scott Gilbey’s
  LinkedIn profile at LinkedIn URL.

• What are Scott Gilbey’s work email addresses?  

  Scott Gilbey’s work email addresses are
  [email protected] .

• What company does Scott Gilbey work for?  

  Scott Gilbey works at
  Collier County Public Schools