Sean Thurley

FAQ About Sean Thurley

• What is Sean Thurley's address?

  Sean Thurley is located at
  Sawbridgeworth, England, United Kingdom

• What is Sean Thurley's job title?

  Sean Thurley is a
  An experienced ITIL accredited IT Operations Associate Director and Client Delivery Exec with business skills gained within the Banking, Pharmaceutical, Government and large data sectors. I have setup and managed NOC's/Operations teams offshore in Malaysia, India, Mexico, and US as well as across the EMEA region which has given me a deep understanding of the local cultures within each of these countries. I have created best practices for Incident, Change, Problem, CMDB and service catalogs using bespoke and industry standard ITSM tools such as Service Now, supporting multiple technologies 24/7 across onsite and offsite datacenters. I also have experience in Delivering solutions to major clients, ensuring the relationships are well kept and the SLA's and KPI's are met and in line with the solution being delivered. I ensure all reporting is kept up to date and presented to the client through regular service reviews. My broader experience has been working closely with the business to understand the support requirements and also the support organization to help with service and continual service improvements to improve the customer experience. This includes a lot of collaboration work between teams to build better working relationships and understanding of each other’s working practices. Ensure that for any project work, resources are assigned, SLA’s are agreed, SOW’s created and that communication with both the business and my team is open. I have been the escalation point for major P1 incidents across multiple technologies which involves bringing in the right resources, raising incidents, communication to stakeholders and senior management as well as running support bridges to see major incidents through to restoration of the system. I have many years experience in working with and transforming existing technical teams into high performing teams through training, resilient working practices and building a strong trust between engineers and the surrounding leadership. I have an excellent understanding of Customer Service with solid people management and leadership skills. I am a highly motivated business focused and results driven leader with proven skills in IT management. Hiscox

• What industry does Sean Thurley currently work in?

  Sean Thurley currently works in the
  Hiscox

• What is Sean Thurley's area of expertise?

  Sean Thurley specializes in
  An experienced ITIL accredited IT Operations Associate Director and Client Delivery Exec with business skills gained within the Banking, Pharmaceutical, Government and large data sectors. I have setup and managed NOC's/Operations teams offshore in Malaysia, India, Mexico, and US as well as across the EMEA region which has given me a deep understanding of the local cultures within each of these countries. I have created best practices for Incident, Change, Problem, CMDB and service catalogs using bespoke and industry standard ITSM tools such as Service Now, supporting multiple technologies 24/7 across onsite and offsite datacenters. I also have experience in Delivering solutions to major clients, ensuring the relationships are well kept and the SLA's and KPI's are met and in line with the solution being delivered. I ensure all reporting is kept up to date and presented to the client through regular service reviews. My broader experience has been working closely with the business to understand the support requirements and also the support organization to help with service and continual service improvements to improve the customer experience. This includes a lot of collaboration work between teams to build better working relationships and understanding of each other’s working practices. Ensure that for any project work, resources are assigned, SLA’s are agreed, SOW’s created and that communication with both the business and my team is open. I have been the escalation point for major P1 incidents across multiple technologies which involves bringing in the right resources, raising incidents, communication to stakeholders and senior management as well as running support bridges to see major incidents through to restoration of the system. I have many years experience in working with and transforming existing technical teams into high performing teams through training, resilient working practices and building a strong trust between engineers and the surrounding leadership. I have an excellent understanding of Customer Service with solid people management and leadership skills. I am a highly motivated business focused and results driven leader with proven skills in IT management.

• Which languages does Sean Thurley speak? 

  Sean Thurley speaks the following languages:
  No languages available.

• Which industries has Sean Thurley previously worked in?   

  Sean Thurley has prior experience in the following industries:
  Hiscox , Northland Controls , Bp , Ntt Data Services , Experian , Monster , Glaxosmithkline , Acs , Glaxosmithkline , Oce

• What is Sean Thurley’s work experience?  

  Sean Thurley has the following professional experience:
  Hiscox , Northland Controls , Bp , Ntt Data Services , Experian , Experian , Monster , Glaxosmithkline , Acs , Glaxosmithkline , Oce .

• How can I find Sean Thurley on LinkedIn?  

  You can view Sean Thurley’s
  LinkedIn profile at LinkedIn URL.

• What are Sean Thurley’s work email addresses?  

  Sean Thurley’s work email addresses are
  [email protected] .

• What company does Sean Thurley work for?  

  Sean Thurley works at
  Hiscox