
Semmer Sultan
• Service Assurance of Telstra Cloud Products including Dedicated Hosting • Implementing new ideas and tools increase productivity and reducing response... | Sydney, Sydney, Australia
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Semmer Sultan’s Emails se****@de****.nsw
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Semmer Sultan’s Location Sydney, Sydney, Australia
Semmer Sultan’s Expertise • Service Assurance of Telstra Cloud Products including Dedicated Hosting • Implementing new ideas and tools increase productivity and reducing response time • Handling customer requests, upgrading systems, restoring service • Handling central antivirus server scanning exception request • Implementing change request to increase customer disk space on Virtual Machines • Managing Oracle OVM, OVMM , VMware, VSphere, Dedicated blades and Linux Virtual Machine • Diagnose and restore complex issues with Hosting infrastructure, products and services supplied and operated by Telstra • Handling Hosting Core operations on Hosted Cloud. • Managing Server Hardware & OS including Sun (Sun Solaris , Ldom and Oracle Linux), Unix, Linux Server Patches and Windows • Assisting clients with hardware, software and network faults • Following escalation procedures with Vendors and L3 support team • Monitoring and updating incidents and communicating with client • Completing work assigned by work force management and/or Self assign work from the work queues within required timeframe • Training colleagues, designing documentation and procedure guidelines • Managing knowledge management repository (Wiki) with new and updated information for team • Planning new procedures to improve customer service and reduce resolution time in effective manner • Introducing and testing new tools to minimize time with better results e.g. PsTools • Following pre and post deployment steps before auctioning fault/ request Specialties: VCP5 (VMware Certified Professional 5) LPIC (Linux Professional Institute Citification. lpic-1 in progress) RHEL (Red Hat Enterprises Linux Certification Track in progress) CCNP (only BSCI-Passed ) CCNA (Cisco Certified Network Associate)
Semmer Sultan’s Current Industry Nsw Department Of Education
Semmer
Sultan’s Prior Industry
Huffaz Seamless Pipe Ind
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Ned
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Csc
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Rocket Internet
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Telstra
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Intelligent Pathways
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Paycorp
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Myob
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Nsw Department Of Education
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Work Experience

Nsw Department Of Education
Senior Site Reliability Engineer
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Myob
Devops/ Infrastructure Engineer
Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Paycorp
Operations DevOps Engineer (acquired by MYOB)
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Intelligent Pathways
Senior System Engineer
Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Telstra
Technical Cloud Shift Lead - Cloud Operations
Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Telstra
Technical Specialist - Cloud Operations
Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Rocket Internet
System Engineer
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Csc
Server Delivery Engineer
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Ned
System Administrator
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Huffaz Seamless Pipe Ind
Assistant System Administrator
Mon Mar 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)