
Shawn F
I’m looking to bring my fun personality and wealth of experience to a team where I can best... | Seattle, Washington, United States
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Shawn F’s Emails sf****@po****.com
Shawn F’s Phone Numbers No phone number available.
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Shawn F’s Location Seattle, Washington, United States
Shawn F’s Expertise I’m looking to bring my fun personality and wealth of experience to a team where I can best utilize my leadership, writing, Customer Support, and Quality Assurance background to improve your products, and the relationship between you and your customers, with a friendly and human-first approach! I am always looking for new skills and experience to further my knowledge in the Tech and Software industry, as this is an field I have a very high passion for. I bring great charisma, energy, and a varied skill-set to any team and project I am a part of, and able to manage and support my team and coworkers in any way necessary. Specialties include: • Passionate leadership personality, with a positive people-first and DE&I focused attitude that meshes well with all coworkers in a cross functional capacity. • Project Management skills, including prioritization, resource allocation, and deadline monitoring, as well as project management systems (JIRA, Confluence, Slack, Sharepoint). • Detail-oriented, focused, process-driven leader with quality communication and interpersonal skills, excelling at quickly learning new software and systems. • Extensive content creation experience with a customer/brand-focused attitude, history of building internal and external knowledge bases and communications, and a development of effective operating processes and training. Includes the ability to adapt to matching the tone and voice desired by the company. • Exceptional customer support-focus with a desire to resolve issues in a successful manner, for company and user. • Great familiarity with common Customer Support tools (Zendesk, Salesforce, Cerberus) from an administration, implementation, customization, and usage workflow perspective. • Diverse technical support investigation and QA skills.
Shawn F’s Current Industry Greenhouse Software
Shawn
F’s Prior Industry
Nintendo
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Volt
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Bungie
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Wb Games
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Popcap Games
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Microsoft
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Billgo
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Greenhouse Software
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Work Experience

Greenhouse Software
Customer Support Team Manager
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Billgo
Customer Support Manager
Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Microsoft
Vendor Support Manager
Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Popcap Games
Customer Experience Expert Lead
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Wb Games
QA Strike Team Lead
Fri May 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Bungie
Quality Assurance Specialist
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Volt
Xbox LIVE Arcade Quality Assurance
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Nintendo
Product Tester
Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Nintendo
Customer Service, Shipping and Receiving
Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)