Shawndra Tobias

Shawndra Tobias

SVP - OpEx | CX Evangelist | Certified Data Scientist | ICMI Top 25 CX Thought Leader |... | Austin, Texas, United States

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Work Experience

Etech Global Services

SVP Operational Excellence

2024-01-01 — Present

Etech Global Services

Vice President Customer Experience

2021-09-01 — Present

Etech Global Services

Assistant Vice President - Customer Experience

2019-03-01 — 2021-08-01

Skills

contact center services quality assurance development services live chat services speech analytics quality monitoring omnichannel customer experience performance management workforce management call center services

Languages

English