
Shivam Dubey
I am skilled at Handling Customer Escalations, Driving customers projects to Success, Technical account management, architecting Solutions &... | Bengaluru, Karnataka, India
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Shivam Dubey’s Emails sh****@an****.com
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Shivam Dubey’s Location Bengaluru, Karnataka, India
Shivam Dubey’s Expertise I am skilled at Handling Customer Escalations, Driving customers projects to Success, Technical account management, architecting Solutions & People Management. I lead a team of 15 skilled technical consultants & works together for smooth Delivery. Additionally I set delivery milestones and performance matrices. On a personal front, I am skilled in systems security, network security, data protection, infrastructure privacy, cryptography, & automated malware analysis and thrive on addressing real-world operational Challenges I Would like to serve as a trusted Managing advisor/Architect to customers and solve operational & Technical Solution challenges Skills: - Hot Account handling, Customer escalation, People Mgt. . Operations Delivery Excellence, Solution Designing. Complex Customer problem resolution and sentiments restoration. . Critical Incident Response. Change, Problem & Incident Management. RCA Reports. CI/CD Pipelines Kubernetes, Containers & Dockers. Cloud tech. like VPC, VPN, Load balancers, ACM, and WAF. Familiar with Cisco switches. . Security - CASB, SASE, SSE, DLP Firewalls. IPS AMP, Understanding of TCP IP, ARP, ICMP, DHCP, DNS, HTTP, IPSEC, SSL & PKI TCP dumps, Traces, Debug Analysis/ Wireshark, HAR Personality Attributes: Strengths Diving deep beyond Metrics Delivering Results Learn and be Curious Insist on the Highest Standards Think Big - Thinking long-term impact. Give Trust and Earn Trust - I strongly believe in this two-way door policy. Ownership – Taking End to end ownership of the issues rather than saying say “that’s not my job." Invent & Simplify -I always prefer finding ways to simplify things and implementing them in my daily routine. Bias for Action (Act now and iterate) - Speed matters in business, I do not prefer holding the deliverables and causing time leakage. Certain actions are reversible, and we can improvise things later if required Have Backbone; Disagree & Commit – I prefer respectfully challenging decisions when I disagree, even when doing so is uncomfortable or exhausting. I do not compromise for the sake of social cohesion. Once a decision is determined, be it against my opinion, I commit wholly. Weaknesses A bit Intolerant towards un-organized behavior & unreasonable logic. Can tolerate pressure but not suppression. Until not fully convinced of anything, I don’t agree with it. I prefer doing things slow & steady in beginning, getting hold of them, & then doing it swiftly. I believe if I don’t learn it slowly, I can never execute like a master.
Shivam Dubey’s Current Industry Netskope
Shivam
Dubey’s Prior Industry
Winner Technology Services
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Hcl Technologies
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Aricent
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Sita
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Amazon Web Services
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Oracle
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Anz
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Netskope
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Work Experience

Netskope
Member Of Technical Staff 4
Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Anz
Aws Engineer
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Senior Site Reliability Engineer
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Amazon Web Services
Cse Aws Ps Nwtwork & Security
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Sita
Senior Specialist Engineer - Service Transition
Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Aricent
Network Security Engineer Cisco Tac
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Technologies
Analyst
Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Winner Technology Services
Network Support Engineer
Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)