
Shivani Trivedi
• Evaluate improvement opportunities in both business and clinical processes through analysis of Press Ganey scores and percentile... | Orlando, Orlando, United States
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Shivani Trivedi’s Emails sh****@or****.com
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Shivani Trivedi’s Location Orlando, Orlando, United States
Shivani Trivedi’s Expertise • Evaluate improvement opportunities in both business and clinical processes through analysis of Press Ganey scores and percentile rankings, industry research, current state analysis, and business needs assessment • Manage strategic process improvement initiatives to optimize operational performance and improve patient access to services, using lean and project management methodologies • Gather, analyze, and track key performance indicators (KPIs) through implementation of improvement deliverables • Provide ongoing consultation and education regarding application of quality improvement practices and principles • Lead and manage the Radiology Process Improvement Program by coordinating workshops, collaborating with teams across the organization, and successfully completing projects designed to improve patient access to radiology services at Orlando Health • Partner with physicians, management, and executive leadership to develop project scope, goals, timeline, and communication plans for corporate projects • Coordinate Revenue Management project documentation to ensure deliverables are completed on time • Design business cases to improve services, increase revenue, and reduce costs • Develop new methods of gathering voice of the customer data through mystery shopping, departmental, and manager surveys. • Strengthened project management and communication skills by assisting Supervisor of Discharge Planning in implementation of new Rx Claims System (Catamaran), trained all Orlando Health Discharge Planners on system, Created training manuals on how to operate Catamaran for internal compliance • Reviewed variance analysis and yearly budgets for financial forecasting, audited compliance of provision of a federally required letter to Medicare patients • Accessed and updated patient information in Sunrise (EMR system) and Affinity (financial system) • Strengthened communication skills by attending bi-weekly meetings with Case Managers, Supervisors, Administrators, and top Executives • Expanded business knowledge through Shadowing of Director of Patient Business, Patient Care Administrator, Risk Manager, Discharge Planners and Nursing Home Administrative Assistant. • Evaluated and audited EOB (explanation of benefit) to keep record of payments to practice. • Reviewed accounting practices, billing and claims, and accounts receivable to manage practice’s finances. • Marketed practice in print media, online, and door to door with urgent care centers. • Attended weekly meetings with billers and vendors to ensure proper billing and negotiate equipment prices. • Administered effective strategic planning by performing financial forecasting, discussing capital expenditures, and implementing technological advancements. • Scheduled and attended continuing education sessions to stay up to date with current healthcare. Monitored staffing, productivity, efficiency, patient satisfaction, and profitability.• Organized patient information and created new patient charts in accordance with HIPAA regulations • Communicated with insurance companies, physicians, patients, diagnostic centers, and pharmacies to verify insurance and schedule patients • Assisted patients with checking in, payments, medical records, and performed vision and hearing tests. • Customer correspondence with purchases, prescriptions, medication related questions • Facilitated pharmacy operations for prescriptions, discarding outdated medication, and Telephone correspondence with physicians, hospitals, customers, and insurance companies for verification and allowance information. Learned to facilitate a new power system for patient prescriptions.
Shivani Trivedi’s Current Industry Orlando Health
Shivani
Trivedi’s Prior Industry
North Palm Children's Physicians
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Walgreens
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Maitland Primary Care
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Orlando Health
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Work Experience

Orlando Health
Process Improvement Consultant/ Integration Coordinator, Corporate Patient Access
Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Orlando Health
Intern
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Maitland Primary Care
Administrative Intern
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Walgreens
Pharmacy Technician
Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
North Palm Children's Physicians
Front Desk Associate
Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)