
Siddhartha Ghosh
I'm deeply passionate about creating exceptional customer experiences and driving growth. My focus revolves around understanding client needs... | Mumbai, Mumbai, India
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Siddhartha Ghosh’s Emails si****@dv****.com
Siddhartha Ghosh’s Phone Numbers No phone number available.
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Siddhartha Ghosh’s Location Mumbai, Mumbai, India
Siddhartha Ghosh’s Expertise I'm deeply passionate about creating exceptional customer experiences and driving growth. My focus revolves around understanding client needs and delivering tailored solutions, leading a dynamic team dedicated to optimizing customer journeys from initial contact to sales support. My expertise lies in utilizing data-driven insights to enhance customer satisfaction and loyalty, thus contributing to increased revenue streams and market expansion. I have a track record of implementing innovative strategies and building strong client relationships, all aimed at driving business success and ensuring sustainable growth. Part of the Management & Executive Leadership team at Dvara SmartGold, where I serve as the Head of Business Operations, Insight Sales, Customer Experience Journey, and Compliance in the FinTech space. I am responsible for providing strategic leadership, overseeing digital transformation and operations management, and creating high-performing teams. With over 23 years of experience in operations, client services and transitions . I have worked with renowned companies such as Wipro, Reliance, Swiggy , SITEL, GEP ,Carlo (Uber) & TiLT managing large customer engagements and focusing on customer experience. My ability to lead cross-cultural, multi-geographical teams and resolve critical issues adds immense value to the organizations I work with. I possess excellent interpersonal, communication, and organizational skills, and I am adept at providing leadership and direction to support teams.
Siddhartha Ghosh’s Current Industry Dvara Smartgold
Siddhartha
Ghosh’s Prior Industry
Wipro
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Standard Contact Solution Management Systems
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Reliance Industries
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Sitel
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Gep
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Carlo Car Rentals
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Swiggy
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Tilt
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Dvara Smartgold
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Work Experience

Dvara Smartgold
Head of Customer Insight ,Customer experience & Partnerships
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Tilt
Head Of Operations
Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Swiggy
Operations Head for Customer Support
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Carlo Car Rentals
Head Of Business Operations
Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Gep
Head Of Customer Service
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Sr. Operations Manager
Sat Nov 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Reliance Industries
Team Manager
Thu Aug 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Standard Contact Solution Management Systems
Team Manager
Sat Dec 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
Wipro
Customer Service Specialist
Thu Apr 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)