
Simon Hoad
I am very interested helping the world change as needed to deal with the real dangers that Climate... | Red Energy, 570 Church St, Australia
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Simon Hoad’s Emails si****@re****.com
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Simon Hoad’s Location Red Energy, 570 Church St, Australia
Simon Hoad’s Expertise I am very interested helping the world change as needed to deal with the real dangers that Climate Change brings and enjoy working with others to help bring about positive change. I am optimistic, positive, forthright, friendly and easy-going with excellent communication & investigation skills. I excel at managing complex and escalated customer complaints and I am excellent at building relationships. Additionally I am highly skilled at coordination of contractors and contractor management, with a focus on never losing sight of the end customer and their needs. I have significant experience in operational emergency management and communications (including 10 years as a volunteer fire-fighter). In my current role with Red (2020 to now) I am focused on understanding new emerging technologies and their potential to impact the residential energy market - with significant focus on the rise of Electric Vehicles, solar & storage technology advancements and the pathway to zero emissions. In my previous role with Red (2015 to 2020) I coordinated solar assessments & installations in a bespoke quality focused process, working with a variety of 3rd parties (installers, suppliers, etc) to provide customers with an excellent experience throughout their solar journey & afterwards, including financial account management. In this role I truly coordinated all operations and process all the financial accounts in addition to being a highly skilled complaint & issue manager and senior customer service specialist Specialties: 3rd party management, Complaints Management, Customer Service, Solar PV installation knowledge management, Fire-Fighting, Dispatch / command and control, property maintenance customer service requests as well as process improvement & quality assurance.
Simon Hoad’s Current Industry Red Energy
Simon
Hoad’s Prior Industry
Department Of Immigration And Citizenship
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Migration Review Tribunal And Refugee Review Committee
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Oncall Interpreters And Translators Agency
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Origin Energy
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Victorian State Control Centre
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Brookfield Johnson Controls
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Service Stream
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Red Energy
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Work Experience

Red Energy
Business Customer Support Officer (Commercial & Industrial)
Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Red Energy
Analyst
Mon Jun 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Red Energy
Coordinator
Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Service Stream
Origin Solar - Complaints Customer Service
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Service Stream
Origin Solar - Complaints Customer Service
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Brookfield Johnson Controls
Customer Contract Lead (DTF)
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Victorian State Control Centre
Emergency Management Support Officer
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Origin Energy
Subject Matter Expert (Solar)
Wed Dec 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Origin Energy
Customer Consultant
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Oncall Interpreters And Translators Agency
Senior Bookings Coordinator & Manager Translation Unit
Tue Jul 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Migration Review Tribunal And Refugee Review Committee
Hearing attendant and admin officer
Thu Feb 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)
Department Of Immigration And Citizenship
Administrative Service Officer
Tue Aug 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)
Department Of Immigration And Citizenship
Administrative Service Officer
Fri Apr 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time)