Simon Karantonis

FAQ About Simon Karantonis

• What is Simon Karantonis's address?

  Simon Karantonis is located at
  Sydney, Sydney, Australia

• What is Simon Karantonis's job title?

  Simon Karantonis is a
  Responsibilities included: • Managing 7 staff in the Westpac Dealing Room/Trade Floor and WIB Desktop Support teams. • Acting as an escalation point and technical lead for all hardware/software issues affecting Dealing Room/WIB. • Responsible for all aspects of service delivery within the desktop/trade floor environment both to IBM and to Westpac. • Identify and implement cost savings while meeting all KPIs and SLAs within an ITIL Framework environment. • Reviewing and risk assessment of changes to the Desktop environment and Dealing Room environments. • Working closely with Project Managers with hardware/software rollouts impacting the Dealing Room or WIB Desktop areas. Ensuring that all hardware/software rollouts do not impact trading in the Dealing Room. • Managing PC relocations of over 100 PCs in the Dealing Room trade floor. • Auditing of billing for ongoing support charges and ad-hoc services performed.Responsibilities included: • Providing on-site support to over 300 traders in the Westpac Dealing Room. • Windows Vista/XP, Active Directory, Microsoft Office suites, Lotus Notes, Reuters, Bloomberg, IRESS and in-house application support. Maintenance of all hardware and printers. Blackberry administration, installation and support. • 15 minute response/2 hour resolution SLA on calls in a highly pressurised trading environment. • Dealing with all application issues migrating from Windows XP to Vista.Responsibilities included: • Delivery and maturity development of IT Service Management processes. • Change Management – implementing a new ITIL aligned Change Management process, chairing CAB meetings, liaising with the infrastructure and application teams, communicating change to the business and stakeholders. • Asset & Configuration Management – managing assets across the lifecycle, designing and implementing a CMDB, managing hardware support agreements, managing software licensing including Microsoft True Up and new Enterprise Agreement, financial forecasting for hardware/software refreshes for CIO for budgeting. • BMC Footprints Service Core – development of CMDB and integration with Incident, Problem, Change Management portals. • Major Incident Manager – 24/7 management of critical incidents, coordinating, managing and achieving swift restoration of ICT services.Responsibilities included: • Delivery and maturity development of IT Service Management processes • Change Management – managing an LCAB, implementing standardised methods and procedures for better change management and liaising with the business and stakeholders. • Incident/Problem Management – automation of events associating with CI’s, incident analysis of trending/patterns, automated problem management reports, Business Objects reporting • Configuration Management – managing the CMDB in BMC Remedy/Atrium, Service Impact Modelling, implementation and operation of BMC Atrium Discovery and Dependency Mapping (ADDM) • Event Management – design, implementation and operation of Event Management system (BMC Event Manager) including integration of multiple monitoring tools eg: SCOM, Nagios, Solarwinds • Successful consolidation of multiple instances of BMC Event Manager for infrastructure across the Westpac Institutional Bank, BT Financial Group and St. George Bank brands • Designing and implementing a solution to enable IT Operations to perform triage and escalation of incidents with a demonstrated FTE cost saving for 3rd level support teams • Hosting Service Management team meetings to set the tactical and strategic directions of IT Service Management • Key player in the IT Service Management Architecture Working Group to asses all IT Service Management related recommendations/proposals are in line with the bank’s strategic direction and follow best practice. • Key player in the Configuration Management Technical Review Group to set the strategic direction for Configuration Management within Westpac. AMP

• What industry does Simon Karantonis currently work in?

  Simon Karantonis currently works in the
  AMP

• What is Simon Karantonis's area of expertise?

  Simon Karantonis specializes in
  Responsibilities included: • Managing 7 staff in the Westpac Dealing Room/Trade Floor and WIB Desktop Support teams. • Acting as an escalation point and technical lead for all hardware/software issues affecting Dealing Room/WIB. • Responsible for all aspects of service delivery within the desktop/trade floor environment both to IBM and to Westpac. • Identify and implement cost savings while meeting all KPIs and SLAs within an ITIL Framework environment. • Reviewing and risk assessment of changes to the Desktop environment and Dealing Room environments. • Working closely with Project Managers with hardware/software rollouts impacting the Dealing Room or WIB Desktop areas. Ensuring that all hardware/software rollouts do not impact trading in the Dealing Room. • Managing PC relocations of over 100 PCs in the Dealing Room trade floor. • Auditing of billing for ongoing support charges and ad-hoc services performed.Responsibilities included: • Providing on-site support to over 300 traders in the Westpac Dealing Room. • Windows Vista/XP, Active Directory, Microsoft Office suites, Lotus Notes, Reuters, Bloomberg, IRESS and in-house application support. Maintenance of all hardware and printers. Blackberry administration, installation and support. • 15 minute response/2 hour resolution SLA on calls in a highly pressurised trading environment. • Dealing with all application issues migrating from Windows XP to Vista.Responsibilities included: • Delivery and maturity development of IT Service Management processes. • Change Management – implementing a new ITIL aligned Change Management process, chairing CAB meetings, liaising with the infrastructure and application teams, communicating change to the business and stakeholders. • Asset & Configuration Management – managing assets across the lifecycle, designing and implementing a CMDB, managing hardware support agreements, managing software licensing including Microsoft True Up and new Enterprise Agreement, financial forecasting for hardware/software refreshes for CIO for budgeting. • BMC Footprints Service Core – development of CMDB and integration with Incident, Problem, Change Management portals. • Major Incident Manager – 24/7 management of critical incidents, coordinating, managing and achieving swift restoration of ICT services.Responsibilities included: • Delivery and maturity development of IT Service Management processes • Change Management – managing an LCAB, implementing standardised methods and procedures for better change management and liaising with the business and stakeholders. • Incident/Problem Management – automation of events associating with CI’s, incident analysis of trending/patterns, automated problem management reports, Business Objects reporting • Configuration Management – managing the CMDB in BMC Remedy/Atrium, Service Impact Modelling, implementation and operation of BMC Atrium Discovery and Dependency Mapping (ADDM) • Event Management – design, implementation and operation of Event Management system (BMC Event Manager) including integration of multiple monitoring tools eg: SCOM, Nagios, Solarwinds • Successful consolidation of multiple instances of BMC Event Manager for infrastructure across the Westpac Institutional Bank, BT Financial Group and St. George Bank brands • Designing and implementing a solution to enable IT Operations to perform triage and escalation of incidents with a demonstrated FTE cost saving for 3rd level support teams • Hosting Service Management team meetings to set the tactical and strategic directions of IT Service Management • Key player in the IT Service Management Architecture Working Group to asses all IT Service Management related recommendations/proposals are in line with the bank’s strategic direction and follow best practice. • Key player in the Configuration Management Technical Review Group to set the strategic direction for Configuration Management within Westpac.

• Which languages does Simon Karantonis speak? 

  Simon Karantonis speaks the following languages:
  No languages available.

• Which industries has Simon Karantonis previously worked in?   

  Simon Karantonis has prior experience in the following industries:
  AMP , Chartered Accountants Australia and New Zealand , Westpac , IBM , IBM

• What is Simon Karantonis’s work experience?  

  Simon Karantonis has the following professional experience:
  AMP , Chartered Accountants Australia and New Zealand , Westpac , IBM , IBM .

• How can I find Simon Karantonis on LinkedIn?  

  You can view Simon Karantonis’s
  LinkedIn profile at LinkedIn URL.

• What are Simon Karantonis’s work email addresses?  

  Simon Karantonis’s work email addresses are
  [email protected] .

• What company does Simon Karantonis work for?  

  Simon Karantonis works at
  AMP