
Simon Travers
CAREER SUMMARY A leader with extensive and global experience managing teams which focus on delivering a world-class customer experience.... | Sydney, Sydney, Australia
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Simon Travers’s Emails si****@hu****.com
Simon Travers’s Phone Numbers No phone number available.
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Simon Travers’s Location Sydney, Sydney, Australia
Simon Travers’s Expertise CAREER SUMMARY A leader with extensive and global experience managing teams which focus on delivering a world-class customer experience. A track record of consistently exceeding expectations and a demonstrated ability to build strong relationships with sales, partners, customers and co-workers. Focussed on maintaining positive and productive relationships at all times resulting in organizational growth to the business area and improvement in team functionality and effectiveness. Key Strengths: *Providing team leadership, direction, coaching, mentoring and support *Able to introduce and increase global adoption of new processes and procedures *Experienced working in high pressure environments performing multiple tasks at once *Focussed on promoting collaboration within teams leading to a reduction in resolution times and incident rediscovery *Very strong and proven planning and organisation skills *Ability to analyse team statistics and implement initiatives to improve efficiency and productivity *Ability to motivate staff to deliver service excellence and interact effectively with staff at all levels
Simon Travers’s Current Industry Humanforce
Simon
Travers’s Prior Industry
Ruleburst
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Haley
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Oracle
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Citrix
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Nuance Communications
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Humanforce
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Work Experience

Humanforce
Head Of Customer Support
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Nuance Communications
Senior Manager, Technical Support (APAC)
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Citrix
Senior Manager, APAC Technical Support
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Citrix
APAC Software Technical Support Manager
Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Siebel CRM Manager, Customer Support
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Haley
Global Manager Customer Support
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Ruleburst
Senior Technical Support Engineer
Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)