
Sivakumar Amarnath
Highly articulate and customer-centred Business Analyst with relevant skills, tertiary qualifications and over 11 years’ experience in the... | New Zealand
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Sivakumar Amarnath’s Emails si****@in****.com
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Sivakumar Amarnath’s Location New Zealand
Sivakumar Amarnath’s Expertise Highly articulate and customer-centred Business Analyst with relevant skills, tertiary qualifications and over 11 years’ experience in the Business Analysis, Project Management, Service Delivery and Sales environments in IT sectors in New Zealand, Australia, Singapore and India. Having completed further studies in New Zealand, Technical Skills: • Business and Requirements Analysis, Gap analysis, Requirements Engineering (Customer Mapping, Journey Mapping, use cases, User Scenarios, EPICS, User Stories, Developing Story Mapping, Story splitting (Functional Decomposition & Structural Decomposition), Developing Software Requirement Specification Documents [Including Functional & Non-functional Requirements], Developing Wire-frames and Prototypes, Acceptance and Evaluation Criteria) • Business Process Management - Business Process Model & Notation, Workflow Diagrams, Process Decomposition. • Data Flow Management - Data modelling, Entity Relationship Diagrams & Workflow, Activity Diagrams • IT Strategic Planning & Business Continuity Planning • Competent in, Traditional and Agile Project Management methodologies and tools (SCRUM & Waterfall) • Practitioner - Product Owner. • Practitioner - ITIL V3 - Foundation • ITIL 4 - Introduction • Product Management using Agile, Lean and System Design Thinking. • Procurement Management - Hardware, Software & Licensing • Confident user of MS Office Suite • Bid Management – Key Influencer for ITQs, IFPs and Tenders. • Wireframe & Prototyping Tools: Balsamiq, Lucid Chart & AXURE • JIRA for Business Analysis - Story Mapping, Product Backlog Items, Sprint Backlog, Baklog Monitoring and Control. • Certified in MS Power BI • Certified in Agile Business Analysis -SCRUM Methodology • Team Facilitation • Competent in Service Delivery Management (ITIL v3 & ITIL 4) Personal Skills: • An articulate communicator in English • Critical and out-of-the box thinker • Strong customer relationship builder, negotiator, sales and persuasive skills • Initiator, leader and decision maker who enjoys working in a team environment • Excellent in planning and organizing and meeting deadlines
Sivakumar Amarnath’s Current Industry Infosys
Sivakumar
Amarnath’s Prior Industry
United Customer Management Services
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Sutherland
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Verizon
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Tata Consultancy Services
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Emerio
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Auckland Dhb
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Work Experience

Infosys
Business Analyst
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Auckland Dhb
Business Analyst
Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Emerio
Assistant Manager - Ict Infrastructure Services
Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Consultancy Services
Data Centre Operations
Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon
Senior Technical Support Engineer
Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland
Senior Technical Support Engineer
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
United Customer Management Services
Customer Service Consultant
Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)