
Stephen Blake
I love being an agent of positive transformation, maturing Information Technology organizations toward true operational excellence. That's... | 401 East 65th StreetApartment 6g, New York, United States
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Stephen Blake’s Location 401 East 65th StreetApartment 6g, New York, United States
Stephen Blake’s Expertise I love being an agent of positive transformation, maturing Information Technology organizations toward true operational excellence. That's why I'm a tireless champion of ITIL and ITSM best practices. Across functionally and culturally diverse global organizations, I have a great track record leading IT professionals to reliably provide more value to their customers, at lower cost, by orchestrating adoption of industry-proven, streamlined, systematic processes and procedures. I do this by developing clearly explained, sensible and consistent process governance, audit, metrics and automation standards, communicating persuasively, and aligning strategic digital transformation roadmaps in partnership with business and technology stakeholders, I constantly demonstrate the value of IT Service Management to, well, everyone, from technology subject matter experts to senior leaders and decision makers. But I'm not just a 'process guy'. I have deep technical knowledge, analytical expertise, and extensive hands-on operational experience across multiple IT disciplines. I've been 'in the trenches' supporting large-scale, complex, production financial systems day-to-day. This gives me a unique ability to appreciate (and overcome) the practical challenges facing individuals and teams who must change their behavior - to execute within a structured framework , evolve their IT organization and mature their ITSM/ITIL process governance program. Additional Relevant Experience • IBM Watson Research Center – Unix System Administrator, Programmer, Developer • IBM Austin – DBA, Programmer, Developer Leading Strengths • Change Management Process Owner • Risk Management and Impact Management • Knowledge Management • Documentation and Communication • Education, Coaching, Training • Great Negotiator • Trusted Leader • Root Cause Analysis (RCA) • KPI, SLA, OLA, CSF • Tools Integration • Amazon Web Services (AWS) • Cloud Practitioner • ServiceNow/Workflow Tools • Production Support • IT Operations Management • Configuration Management CMDB
Stephen Blake’s Current Industry Humana
Stephen
Blake’s Prior Industry
Tsys
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Epiq Systems
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Nyse Euronext
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S And P Global Market Intelligence
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S And P Global
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Humana
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Work Experience

Humana
Technology Solutions Lead
Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Humana
Strategic ITSM/ServiceNow/Azure Consultant
Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
S And P Global
Manager III - IT Service Management
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
S And P Global Market Intelligence
Senior Lead - Infrastructure Systems ( Change Management Lead )
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
S And P Global Market Intelligence
Senior Lead - Infrastructure Systems ( Problem Manager / Systems Analyst )
Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
S And P Global Market Intelligence
Lead - Infrastructure Systems ( IT Operations / DevOps )
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
S And P Global Market Intelligence
Production Support / Operations Manager
Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Nyse Euronext
Director, Technology Operations
Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Epiq Systems
Technical Support Manager
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Tsys
Technical Operations Manager
Fri Feb 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)