
Stephen Mah
TECHNICAL SUPPORT LEAD/MANAGER Over 10 years of experience in a Global Support Lead/Management role. Proven background and success... | Richmond, British Columbia, Canada
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Stephen Mah’s Location Richmond, British Columbia, Canada
Stephen Mah’s Expertise TECHNICAL SUPPORT LEAD/MANAGER Over 10 years of experience in a Global Support Lead/Management role. Proven background and success in implementing and managing after hours support and "Follow the Sun" models for mission critical, complex, Enterprise sized Workforce Management (WFM) software belonging to Fortune 500 Utility and Telecommunication customers. Currently looking to extend myself to new experiences. PROFESSIONAL OVERVIEW • Over 10 years of success in a Leadership capacity • Over 17 years of success in Technical Support roles with increasing responsibility • Managed Staff with a total Maintenance Revenue of 20-30M and accounts between 50k-1M • Proven capability to Manage small to medium sized teams - Budgets, Performance Development Assessments (PDAs), Compensation, Career Pathing, Training, Standard Operating Procedures, Knowledge Bases, Timesheets, Scheduling • 24/7 Tactical and Emergency Resourcing and Issue Triage • Salesforce (CRM) Advocate and Evangelist as a tool for Improved Customer Satisfaction • Background in Databases – Reporting and Data Analysis
Stephen Mah’s Current Industry Abb Enterprise Software
Stephen
Mah’s Prior Industry
Abb Enterprise Software
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Mdsi
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Ventyx
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Work Experience

Abb Enterprise Software
Manager, Customer Experience, Service Suite/WFM
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Abb Enterprise Software
Group Lead, Technical Support Engineers
Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ventyx
Technical Support Group Lead, Global Client Services
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Ventyx
Technical Support Group Lead, Product Development
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Mdsi
Technical Support Group Lead, Customer Support
Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Abb Enterprise Software
After Hours Support Specialist, Tier 1-3, Various Depts (ABB formerly Ventyx, formerly MDSI)
Mon Jul 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Mdsi
Software Developer/Technical Support Specialist, Customer Support
Mon Jul 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)