
Steve Darkes
Highly articulate, analytical, customer-focused and progressive Business Process Manager and Architect. BCS International Diploma in Business Analysis, Lean Six... | Milton Keynes, Milton Keynes, United Kingdom
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Steve Darkes’s Location Milton Keynes, Milton Keynes, United Kingdom
Steve Darkes’s Expertise Highly articulate, analytical, customer-focused and progressive Business Process Manager and Architect. BCS International Diploma in Business Analysis, Lean Six Sigma Black Belt, ITIL, AgilePM and PRINCE2 Practitioner certified. 7 years’ leadership experience, 5 years’ Business Process Architect/Analyst experience, and 11 years’ technical experience, established during 23-year career at leading, multinational technology and telecom companies. Proven ability to manage business process architectures, define, measure, analyse, simplify, automate and optimise end-to-end business processes, apply process improvement techniques, manage backlogs, develop business cases, define associated system enhancements, plus coach, support and instil process mindset in organisations at various levels of process capability and maturity. Experienced working in IT, Finance, Engineering, Customer Services and Service Operations, across organisational boundaries, building and managing key relationships, generating improved business and customer outcomes (financial and experiential) through process excellence, helping enable increased efficiency and progress digital transformation. Highly organised. Creates crisp, clear documentation, impactful and informative presentations. Experienced presenting and delivering to VP level. Gains trust and respect of senior-level stakeholders. Open and transparent. Recognised for exceptional contribution at previous employers. • Business Process Architecture (Aris BPM) • Business Analysis (BCS International Diploma - ISEB) • Operational Excellence (Lean Six Sigma Black Belt) • AgilePM & PRINCE2 Practitioner • Pega Business Architect • Root Cause Analysis (Kepner-Tregoe) • Cloud Transformation • Enterprise Servers, Storage, UNIX & Networking
Steve Darkes’s Current Industry Opentext
Steve
Darkes’s Prior Industry
J Sainsbury
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Sun Microsystems
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Oracle
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Western Digital
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Vodafone
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Work Experience

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Platform Engineering Business Process Manager
Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Vodafone
Business Process Architect
Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Western Digital
Customer Service Manager
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Senior Business Process Analyst
Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Senior Technical Support Manager
Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Senior Technical Support Manager
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Microsystems
Technical Support Manager
Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Microsystems
Mission-Critical Escalation Consultant
Wed Oct 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Microsystems
Senior Technical Support Engineer
Thu Apr 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
J Sainsbury
UNIX Systems Administrator
Mon Sep 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)