
Steve Roberts
10+ years of Critical Incident management experience • Conference bridge coordination, command & control • Written communication; organizational and/or company-wide scale • Troubleshooting • Documentation • Change... | Sykesville, Maryland, United States
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Steve Roberts’s Location Sykesville, Maryland, United States
Steve Roberts’s Expertise 10+ years of Critical Incident management experience • Conference bridge coordination, command & control • Written communication; organizational and/or company-wide scale • Troubleshooting • Documentation • Change Control • Following ITIL & Agile ideology 15 years application-based troubleshooting 7 years 2nd level technical support 2 years first level call center application technical support Specialties include: Communication (written and verbal), leadership, conversational command & control, project management, flexibility and ability to work well with other teams to achieve a common goal with the best possible results.
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Work Experience

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Senior Manager Major Incident Response
Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
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Lead Major Incident Manager
Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
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Senior Major Incident Manager
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
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Critical Incident Manager
Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
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Hosting Product Support Specialist
Tue Jul 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)