
Steven Davis
20+ years of driving operational and program excellence through sound judgment, clear accountability, and effective oversight. Reputation... | Salt Lake City, Utah, United States
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Steven Davis’s Location Salt Lake City, Utah, United States
Steven Davis’s Expertise 20+ years of driving operational and program excellence through sound judgment, clear accountability, and effective oversight. Reputation for deep value creation through mutually beneficial relationships. Highly skilled at managing across departments to develop collaborate solutions to client needs. Significant Contributions 1. Increased VA accounts by 350% from 12 to 43 hospitals through enhanced customer satisfaction within a year by implementing a new customer feedback system mitigating risks and resolving identified areas of concern. 2. Achieved 91% renewal rate over three years by effectively analyzing feedback and adapting product/training to create high levels of customer satisfaction. 3. Generated an additional 16,800 billable days/year and 448K in recaptured revenue by strategically optimizing productivity by leveraging advanced sales techniques and prioritizing high-value prospects. 4. Development of new customer-centric implementation and service strategy and cross-team accountability through talent management that resulted in a 3oo% decrease in implementation time resulting in increased revenue. 5. Decreased backlog of 1.6 million and reduced aging by 100 days while increasing claims verified by 2 million through creation of repeatable delivery guidelines and accurate productivity measures. Additional Competencies Project Management Customer Relations Data Analysis Operations Trusted Leader Detailed Manager Strategic Planning Problem Solver Implementation Agile Development Budget Process Revenue Development Client Success Product Management Training & Development Customer Satisfaction Healthcare Sales & Renewals Leadership Data Analysis Project Coordination
Steven Davis’s Current Industry Premier
Steven
Davis’s Prior Industry
Brigham Young University
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Touchfon International
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Fiserv
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Theradoc
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Hospira
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Premier
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Work Experience

Premier
Director of Customer Success, Clinical Surveillance Solutions
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Premier
Director of Customer Success and Clinical Surveillance Solutions
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Hospira
Regional Service Manager
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Hospira
Manager of Project Management
Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Theradoc
Project Manager
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Fiserv
Manager of Operations, Verification Department
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Touchfon International
Operations Manager
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Touchfon International
Business Analyst
Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Brigham Young University
Coordinator, Youth and Family Programs
Sun Jan 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)