Steven Howey

FAQ About Steven Howey

• What is Steven Howey's address?

  Steven Howey is located at
  Marion, Indiana, United States

• What is Steven Howey's job title?

  Steven Howey is a
  Proven IT professional directing a multinational, fully remote team of 14 service desk analysts to an average 4.7/5 customer service score by reviewing calls and working with agents on soft skills; first call resolution of 73% by providing knowledge and removing roadblocks/impediments; abandonment rate of only 1.5% by assuring staffing and coverage needs were met based on call volume; and consistently meets or exceeds all SLAs set by the client. Also, contributed to our major incident management team by building relationships with other members of our technical teams, key stakeholders, and learning about how the IT environment was woven together and therefore how to guide teams when major incidents would arise. Finally, helped grow our knowledge base by dozens of new articles and updated dozens more, which gave our analysts clear and concise instructions to quickly resolve issues. I also bring 14 years of experience across supply chain, logistics, and quality assurance via my former role. First Merchants

• What industry does Steven Howey currently work in?

  Steven Howey currently works in the
  First Merchants

• What is Steven Howey's area of expertise?

  Steven Howey specializes in
  Proven IT professional directing a multinational, fully remote team of 14 service desk analysts to an average 4.7/5 customer service score by reviewing calls and working with agents on soft skills; first call resolution of 73% by providing knowledge and removing roadblocks/impediments; abandonment rate of only 1.5% by assuring staffing and coverage needs were met based on call volume; and consistently meets or exceeds all SLAs set by the client. Also, contributed to our major incident management team by building relationships with other members of our technical teams, key stakeholders, and learning about how the IT environment was woven together and therefore how to guide teams when major incidents would arise. Finally, helped grow our knowledge base by dozens of new articles and updated dozens more, which gave our analysts clear and concise instructions to quickly resolve issues. I also bring 14 years of experience across supply chain, logistics, and quality assurance via my former role.

• Which languages does Steven Howey speak? 

  Steven Howey speaks the following languages:
  No languages available.

• Which industries has Steven Howey previously worked in?   

  Steven Howey has prior experience in the following industries:
  Infosys , Walmart Distribution Center

• What is Steven Howey’s work experience?  

  Steven Howey has the following professional experience:
  First Merchants , Infosys , Walmart Distribution Center .

• How can I find Steven Howey on LinkedIn?  

  You can view Steven Howey’s
  LinkedIn profile at LinkedIn URL.

• What are Steven Howey’s work email addresses?  

  Steven Howey’s work email addresses are
  [email protected] .

• What company does Steven Howey work for?  

  Steven Howey works at
  First Merchants