Steven Slack

FAQ About Steven Slack

• What is Steven Slack's address?

  Steven Slack is located at
  Bourne, Bourne, United Kingdom

• What is Steven Slack's job title?

  Steven Slack is a
  I am currently working as a Team Leader for a large Contact Centre that specialises in insurance contact for various market leading companies. I manage a team of customer experience agents that handle sales, sales completion, customer service and renewal inbound calls. My role involves coaching and developing each team member to ensure a high quality of customer service is delivered for every customer contact. I conduct monthly 121 meetings, provide coaching feedback and advice, manage customer complaints and oversee team performance and morale. I strive to get the best results and drive my team to achieve targets with motivational mentoring and advice. I have worked in the insurance industry for ten years and have a vast knowledge of various products and the industry overall. I have progressed from an agent on the phone to a Team Leader and during my time on the phone I have been awarded renewals advisor of the year. I have been given various secondment opportunities where I have been able to gain more skills and experience through working on lots of projects. I feel I have and am still able to identify trends and areas of improvement to make the customer journey as streamline and positive as possible. Bgl

• What industry does Steven Slack currently work in?

  Steven Slack currently works in the
  Bgl

• What is Steven Slack's area of expertise?

  Steven Slack specializes in
  I am currently working as a Team Leader for a large Contact Centre that specialises in insurance contact for various market leading companies. I manage a team of customer experience agents that handle sales, sales completion, customer service and renewal inbound calls. My role involves coaching and developing each team member to ensure a high quality of customer service is delivered for every customer contact. I conduct monthly 121 meetings, provide coaching feedback and advice, manage customer complaints and oversee team performance and morale. I strive to get the best results and drive my team to achieve targets with motivational mentoring and advice. I have worked in the insurance industry for ten years and have a vast knowledge of various products and the industry overall. I have progressed from an agent on the phone to a Team Leader and during my time on the phone I have been awarded renewals advisor of the year. I have been given various secondment opportunities where I have been able to gain more skills and experience through working on lots of projects. I feel I have and am still able to identify trends and areas of improvement to make the customer journey as streamline and positive as possible.

• Which languages does Steven Slack speak? 

  Steven Slack speaks the following languages:
  No languages available.

• Which industries has Steven Slack previously worked in?   

  Steven Slack has prior experience in the following industries:
  Bgl , Bgl , Kick Off Soccer

• What is Steven Slack’s work experience?  

  Steven Slack has the following professional experience:
  Bgl , Bgl , Bgl , Bgl , Kick Off Soccer .

• How can I find Steven Slack on LinkedIn?  

  You can view Steven Slack’s
  LinkedIn profile at LinkedIn URL.

• What are Steven Slack’s work email addresses?  

  Steven Slack’s work email addresses are
  [email protected] .

• What company does Steven Slack work for?  

  Steven Slack works at
  Bgl