
Sudhir Singh
Senior Manager - Qualifacts May 2023 - Current Operation Manager - Qualifacts October 2022 - May 2023 Operation Manager - CHCS Services,... | Vadodara, Gujarat, India
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Sudhir Singh’s Emails su****@qu****.com
Sudhir Singh’s Phone Numbers No phone number available.
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Sudhir Singh’s Location Vadodara, Gujarat, India
Sudhir Singh’s Expertise Senior Manager - Qualifacts May 2023 - Current Operation Manager - Qualifacts October 2022 - May 2023 Operation Manager - CHCS Services, Capgemini, iGate October 2018 - Oct 2022 Principal Duties and Responsibilities: • Leading & managing business operations- Claims Management [Adjudication for Long Term Care (Nursing Home, Assistant Living Facility, Cash& Home Health Care) and Medicare Supplement] • Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the onshore partners • Project Management from “scope identification to control tollgate of the project” along with transition team • Actively involved in finalizing the Service Level Agreement (SLA) for projects along with transitions team • Responsible for business development & group performance levels related to established objectives & organizational goals • Work towards adherence of Internal and External Compliance requirements, update Risk Management, Issue Management and Change Management for projects under engagement • Financial analysis & budgets reconciliation along with managing effective cost planning • Proactive & collaborative approach in understanding the requirement of various stakeholders • Provide insights and create value to improve the quality and efficiency Underwriting Spcialist at MetLife May 2012 - Oct 2015 Claim Support Specialist at MetLife June 17, 2007 - Apr 2012 Principal Duties and Responsibilities: • Process short term disability claims and trainings to new hires. • Underwrite new and existing business • Helping existing employees to upgrade them with regular process updates as a part of refresher training sessions. • Provide coaching and feedback to team members to enable them to improve performance on SLA. • Interact independently with support functions to ensure that production and performance is not impacted. • Client interaction, where required at the level of supervisor. • Ensure compliance with internal policies and procedures, external regulations, ISO Awareness and information security standards. • Document and review performance of executives. • Awarded Best Team of the Quarter twice during my tenure in MetLife • Trained new QAs on MS Office and Quality tools like Pareto charts, Process Mapping, Calibration, Root Cause Analysis, Trend Analysis, Lean Tools and QMS Documentation.
Sudhir Singh’s Current Industry Qualifacts
Sudhir
Singh’s Prior Industry
Metlife Global Operation Support Center
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Igate
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Capgemini
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Chcs Services
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Qualifacts
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Work Experience

Qualifacts
Senior Manager
Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Qualifacts
Operations Manager
Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Chcs Services
Operations Manager
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Capgemini
Team Manager
Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Igate
Assistant Manager
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Metlife Global Operation Support Center
Specialist
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)