
Sundeep Das
• More than 6 years of experience as an Incident Manager & Problem Manager for MS-IT accounts at... | Noida, Uttar Pradesh, India
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Sundeep Das’s Emails su****@er****.com
Sundeep Das’s Phone Numbers No phone number available.
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Sundeep Das’s Location Noida, Uttar Pradesh, India
Sundeep Das’s Expertise • More than 6 years of experience as an Incident Manager & Problem Manager for MS-IT accounts at Ericsson India Global Services Pvt. Ltd. • More than 5 years of Hands-on experience in Ericsson & Huawei Microwave transmission equipment, NMS servers like SO-EM & U2000 and RBS/NodeB of Ericsson Standards. • ITIL V4 Foundation certified. • ITIL Intermediate Certified Professional in IT Service Operations. Manage incident management bridges with support teams, on-call support application teams and management. • Responsible for managing and maintaining SLA, OLA and WLA to meet the Customer Satisfaction. • Responsible for managing lifecycle of all Problems records related to incidents of Transmission and Charging traffic. • Stakeholder management to successfully achieve the desired KPI’s.
Sundeep Das’s Current Industry Ericsson India Global Service
Sundeep
Das’s Prior Industry
Ericsson
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Ericsson India Private Limited In Payroll
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Ericsson India Global Service
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Work Experience

Ericsson India Global Service
Incident Manager
Wed Nov 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ericsson India Private Limited In Payroll
Problem Manager
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ericsson
Telecom Engineer
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)