Sunny Bhattacharya

FAQ About Sunny Bhattacharya

• What is Sunny Bhattacharya's address?

  Sunny Bhattacharya is located at
  Noida, Noida, India

• What is Sunny Bhattacharya's job title?

  Sunny Bhattacharya is a
  An Innovative Contact Center Professional with over 14 plus years of progressive experience in very diverse & Dynamic business environments. Extensive work Experience in Business Process Outsourcing in both Voice based operations and back-office operations out of India & Bangladesh Suitable exposure to overall Life Cycle of a Customer Care Center. Have extensively worked across functions like MIS and WFM and knowledge of various call center running tools. Suitable exposure to the P&L management and entire revenue cycle of a business. Have successfully led a huge Sales team for achieving both upsell & cross sales for an important LOB @ Airtel India & while handling Vendor out of Bangladesh for Airtel Bangladesh. Have been highly instrumental in increasing revenue by multiple folds for Airtel through effective and innovative sales methodology and sales implementation strategies. Highly experienced in Contact Center Management in both In-Bound & Out-Bound (Domestic & International) Operations, Front & Back End processes, Voice based Escalation Desks – with proven track records and achievements. Specialties: Process & Operations Consulting, to Lead and Manage a large operations team of 1000+CSEs & management supervisory staff based out of of multiple sites.. Also an active player in managing revenue cycle and P&L of the process. To also provide consulting to various cross functional departments on best business practices to enhance both internal & external customer growth. Have demonstrated thorough proficiency in. • Vendor Management. • Service Delivery Management as per desired SLAs. • Customer Relationship Management ( Internal & External ) • Operations Cost efficiency and profit growth • Team Building Exercises and Performance cycle management. • Contract Negotiation. • Multiple Customers handling. Hcltech

• What industry does Sunny Bhattacharya currently work in?

  Sunny Bhattacharya currently works in the
  Hcltech

• What is Sunny Bhattacharya's area of expertise?

  Sunny Bhattacharya specializes in
  An Innovative Contact Center Professional with over 14 plus years of progressive experience in very diverse & Dynamic business environments. Extensive work Experience in Business Process Outsourcing in both Voice based operations and back-office operations out of India & Bangladesh Suitable exposure to overall Life Cycle of a Customer Care Center. Have extensively worked across functions like MIS and WFM and knowledge of various call center running tools. Suitable exposure to the P&L management and entire revenue cycle of a business. Have successfully led a huge Sales team for achieving both upsell & cross sales for an important LOB @ Airtel India & while handling Vendor out of Bangladesh for Airtel Bangladesh. Have been highly instrumental in increasing revenue by multiple folds for Airtel through effective and innovative sales methodology and sales implementation strategies. Highly experienced in Contact Center Management in both In-Bound & Out-Bound (Domestic & International) Operations, Front & Back End processes, Voice based Escalation Desks – with proven track records and achievements. Specialties: Process & Operations Consulting, to Lead and Manage a large operations team of 1000+CSEs & management supervisory staff based out of of multiple sites.. Also an active player in managing revenue cycle and P&L of the process. To also provide consulting to various cross functional departments on best business practices to enhance both internal & external customer growth. Have demonstrated thorough proficiency in. • Vendor Management. • Service Delivery Management as per desired SLAs. • Customer Relationship Management ( Internal & External ) • Operations Cost efficiency and profit growth • Team Building Exercises and Performance cycle management. • Contract Negotiation. • Multiple Customers handling.

• Which languages does Sunny Bhattacharya speak? 

  Sunny Bhattacharya speaks the following languages:
  No languages available.

• Which industries has Sunny Bhattacharya previously worked in?   

  Sunny Bhattacharya has prior experience in the following industries:
  Hcl Technologies , Hcl Technologies , Hcl Technologies , Freelancing , Hgs Hinduja Global Solutions , Digicon Dhaka , Hinduja Global Solutions , Hinduja Global Solutions , Wipro Bps , Genpact

• What is Sunny Bhattacharya’s work experience?  

  Sunny Bhattacharya has the following professional experience:
  Hcltech , Hcl Technologies , Hcl Technologies , Hcl Technologies , Freelancing , Hgs Hinduja Global Solutions , Digicon Dhaka , Hinduja Global Solutions , Hinduja Global Solutions , Wipro Bps , Genpact , Hcl Enterprise .

• How can I find Sunny Bhattacharya on LinkedIn?  

  You can view Sunny Bhattacharya’s
  LinkedIn profile at LinkedIn URL.

• What are Sunny Bhattacharya’s work email addresses?  

  Sunny Bhattacharya’s work email addresses are
  [email protected] .

• What company does Sunny Bhattacharya work for?  

  Sunny Bhattacharya works at
  Hcltech