
Susan Cantor
Susan Cantor has consulted to Hotels, Restaurants, Resorts, Conference Centers, and Senior Living Communities for 25 + year... | Seattle, Washington, United States
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Susan Cantor’s Emails su****@ma****.com
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Susan Cantor’s Location Seattle, Washington, United States
Susan Cantor’s Expertise Susan Cantor has consulted to Hotels, Restaurants, Resorts, Conference Centers, and Senior Living Communities for 25 + year orchestrating and implementing smooth and successful openings -- 13 4 & 5 star hotels, resorts and senior living communities and over 70 restaurants -- and worked with existing operators to dramatically improve service, guest delight and staff happiness. Susan's partnered with leadership teams to transform cultures and turn people onto the joy of service and pursuit of excellence. In addition she co-owned a 2M dollar/year quick service restaurant and office catering business, and organized and produced dozens of smoothly executed all company and city wide fundraising events. Besides experience in the Hospitality Industry, Susan's written effective "Life Skills" curriculum for job training programs for Fare Start and The Prosperity Agenda. Notable companies include Benchmark Hospitality, Destination Hotels and Resorts, Aegis Senior Living, Regent Hotels and Farestart (the nation's best culinary training program for homeless and disadvantaged men and women.) Clients consistently reported improvements in revenue, guest satisfaction and employee morale. Specific Areas of Expertise • Equipment, Staffing and Logistical Design Assessment • Efficient and Smart Service System Design • Talent Acquisition • Designing and Imbedding Guest Focused Service Cultures • Pride Instilling Orientations and Onboarding • Effective Training Program Design and Delivery • Employee Engagement and Experience • Customer Experience Improvement • Leadership Learning and Development Programs • Service Measurement, Employee Recognition and Celebration Initiatives • Event Planning and Execution • Illuminating Mystery Shops
Susan Cantor’s Current Industry Mobilize Network
Susan
Cantor’s Prior Industry
Hyatt Hotels
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Cantorcassidy Service Industry Consulting
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Benchmark Hospitality International
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Share Our Strength Taste Of The Nation Seattle
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Jackrabbit Quick Service Breakfast Lunch And Office Catering
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Susan Cantor Hospitality Consulting
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Candu Hospitality Consulting
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Radiant Hospitality
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Field Roast Grain Meat
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Mobilize Network
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Work Experience

Mobilize Network
Partner
Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Field Roast Grain Meat
Director of Human Services
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Radiant Hospitality
Owner|Solo Consultancy|Orientation, Onboarding,Training & Development Programs|Service Improvements
Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Candu Hospitality Consulting
Partner | Orientation & Onboarding Specialists and Customer X Improvement
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Susan Cantor Hospitality Consulting
Owner | Successful Openings and Service Improvement
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Jackrabbit Quick Service Breakfast Lunch And Office Catering
Co-Owner
Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Share Our Strength Taste Of The Nation Seattle
Steering Committee Chair, Sponsorship Committee
Tue Jan 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Benchmark Hospitality International
Consultant for
Tue Jan 01 1985 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time)
Cantorcassidy Service Industry Consulting
Partner
Thu Jan 01 1981 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)
Hyatt Hotels
Restaurant Manager + F & B Opening Team Coordinators for 4 New Hotels
Mon Jan 01 1979 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1981 00:00:00 GMT+0000 (Coordinated Universal Time)