
Tarek Abubakr
I am working in customer experience field in telecom industry. Currently, i am managing a team of calibers... | Egypt, Egypt, United States
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Tarek Abubakr’s Emails ta****@et****.eg
Tarek Abubakr’s Phone Numbers No phone number available.
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Tarek Abubakr’s Location Egypt, Egypt, United States
Tarek Abubakr’s Expertise I am working in customer experience field in telecom industry. Currently, i am managing a team of calibers to provide end-to-end audit on network performance for sake of best customer perception. Work scope covers Node performance, field drive tests analysis and recommendations, Customer/market/Handsets Studies and finally customer experience Tools management. Beside I work in proactive Customer experience to deliver business intelligence reports and trend analysis which translated into actionable insights on the organization. I gained both academic and industrial experience along my professional journey. As I worked as a teacher assistant in both Cairo and American universities from 2003 till 2007 in electronics, communications and control courses. Then I moved to industry field represented in both etisalat and WE mobile operator. I had master degree in systems and control in 2007 from Cairo University and I am also a PMP certified since mid of 2010. Beside above I am a Volunteer soft skills trainer in a lot of professional venues and a guest speaker in different seminars in Faculty of Engineering, Cairo University.
Tarek Abubakr’s Current Industry Etisalat Misr
Tarek
Abubakr’s Prior Industry
Cairo University
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American University In Cairo
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Invensys Controls
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Etisalat Misr
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Telecom
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Work Experience

Etisalat Misr
Head of Technical Customer Experience
Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Etisalat Misr
Technology Customer Experience Senior Manager
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Telecom
Fixed/Mobile CEM Director
Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Etisalat Misr
Technical Customer Experience Manager
Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Etisalat Misr
E2E Technical customer experience Senior team leader
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Etisalat Misr
E2E Technical customer experience team leader
Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Etisalat Misr
Senior Network Quality Engineer
Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Cairo University
Teacher Assistant
Mon Sep 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
American University In Cairo
Teacher Assisstant
Mon Sep 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Invensys Controls
Applications engineer
Mon Sep 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)