
Tarun Gupta
To give my best in my professional pursuit for overall benefit and growth of the company that I... | Delhi, Delhi, India
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Tarun Gupta’s Emails ta****@zo****.com
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Tarun Gupta’s Location Delhi, Delhi, India
Tarun Gupta’s Expertise To give my best in my professional pursuit for overall benefit and growth of the company that I serve by facing the challenges. Im willing to work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things. My experience had helped me developed many skills, such as, Communication Skills, Time management etc. So am confident to do any kind of work with full devotion and honesty towards my work •Managing, on a daily basis, end to end operation. •Streamlining processes for efficient working. Deriving data insights and maintaining them in dynamic Power BI dashboards and Tableau, presentations and reports demonstrating multiple dimensions for better Data visualisation. •Analyse risk management frauds, improve service quality and escalate performance issues. •Lead and support operational initiatives to enhance efficiency, transparency, and control effectiveness of business process. •Drive customer experience & relationship management. •Proactively reviewing, assessing and managing rist within the control environment. •Perform data analysis to identify and investigate edge cases and fraud indicators. •Coordinating with AMs, City heads, tech and other teams to ensure that every escalation is closed in a timely manner either from cx or mx end. •Working closely with multiple internal teams (Tech/Growth/Ops) to ensure all escalations and processes are managed in time. Building lasting partner relations to enhance partner satisfaction. •Measure team’s key performance and workload, and drive team’s performance and efficiency improvement. •Extensive experience in Root Cause Analysis, Compliance. •Corresponded with working on growth and expansion of business by adding more vendors to the platform I Facilitated with creating robust processes and SOPs to improvise efficiency of the •Formulated with visiting vendors to check if in case of any urgency or technical/operational issues I Coordinated with Internal and external Stakeholders to ensure the smooth. •Extensive experience in RCA, Compliance. •Handling the external stakeholder's Quality & AHT parameters. •Responsible for sharing the reports with the management team at partner sites. •Looking forward to leveraging my skills and expertise, which will bring a great success to your organization. •Fraud analysis,money laundering if happening in the process. •Analyzing of customer karma(behavior) that may help in the early detection of risk.
Tarun Gupta’s Current Industry Zomato
Tarun
Gupta’s Prior Industry
Zomato
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Bw Businessworld
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Work Experience

Zomato
Assistant Team Manager
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Zomato
Quality Assurance Specialist
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Zomato
Customer Service Specialist
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Bw Businessworld
Assistant
Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Zomato
Assistant Team Manager
— Present