
Tejash Mehta
With over 18 years of extensive experience in customer success, account management, I am a seasoned Customer Success... | Ahmedabad, Gujarat, India
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Tejash Mehta’s Emails me****@ec****.com
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Tejash Mehta’s Location Ahmedabad, Gujarat, India
Tejash Mehta’s Expertise With over 18 years of extensive experience in customer success, account management, I am a seasoned Customer Success leader with a proven track record of driving customer retention, growth, and satisfaction. My background includes building and leading high-performing teams, developing strategic customer success initiatives, and fostering strong cross-functional collaboration to ensure customers derive maximum value from products and services. Customer-Centric Leadership In my role as a Customer Success Operations Manager in a SaaS-based Electronic Health Records (EHR) company, I have successfully managed a team of 18 individuals, focusing on customer success operations and strategy. I have developed and executed customer success plans that have significantly improved customer retention, expanded revenue, and boosted Net Promoter Scores. My ability to cultivate and maintain executive relationships with large accounts has been pivotal in driving customer advocacy and thought leadership within the industry. Strategic Vision and Execution My strategic approach to customer success is anchored in creating measurable business value for customers, ensuring they achieve industry-leading ROI. I have consistently driven product adoption and usage across customer bases by aligning customer needs with the latest product capabilities. By converting customers into advocates, I have leveraged their expertise to foster a culture of continuous improvement and innovation within the organization. Cross-Functional Collaboration Collaboration is at the heart of my leadership style. I have worked closely with product teams to ensure that customer feedback and latent needs are incorporated into the product innovation roadmap. Additionally, my partnership with various team like product,sales, implementation teams has been crucial in developing comprehensive account and customer success plans, ensuring seamless customer engagement and organizational alignment. Performance-Driven Culture I am passionate about creating a performance-driven culture within the customer success team. I have enabled my teams to collaborate efficiently and operate with precision. My strong analytical skills and bias for action have been instrumental in driving continuous improvement and delivering high-quality customer experiences.
Tejash Mehta’s Current Industry Customer Success Collective
Tejash
Mehta’s Prior Industry
Magus Customer Dialog
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Vodafone India Services
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Eclinicalworks
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Customer Success Collective
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Work Experience

Customer Success Collective
Member
Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Eclinicalworks
Manager – Technical and Business Service Management
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Eclinicalworks
Team Lead Strategic Accounts Management at eClinicalworks India Pvt Ltd
Wed Nov 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Eclinicalworks
Strategic Account Manager
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Nov 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone India Services
Team Lead - Senior Executive Customer Delivery
Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Magus Customer Dialog
Customer Service Representative
Sat Mar 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)