
Tim Fagg
A senior executive passionate about customer success driven by outcomes. Significant experience in leading large global teams with... | Horndean, Horndean, United Kingdom
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Tim Fagg’s Emails ti****@hc****.com
Tim Fagg’s Phone Numbers 91787186285344207105****
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Tim Fagg’s Location Horndean, Horndean, United Kingdom
Tim Fagg’s Expertise A senior executive passionate about customer success driven by outcomes. Significant experience in leading large global teams with the following key strengths:- LEADERSHIP · Leading large and diverse multi-national teams including sales, pre-sales, consultants, project and program managers · Motivating teams to achieve optimal performance through defining development plans and implementing appropriate reward and recognition options · Work with peers in other organisations to ensure the representation of the services business at all times OPERATIONAL MANAGEMENT · Defining and monitoring key performance indicators to demonstrate business health · Defining processes to standardise operational effectiveness, implement new tools to improve standardisation and automation FINANCIAL MANAGEMENT · Accountability for large P&Ls, ensuring compliance to accounting standards, forecasting and reporting · Manages operational expenditure to budget, always looking for cost saving opportunities CUSTOMER ADVOCACY · Strong experience of participating in executive steering committees and governance boards · Build excellent relationships with senior customer stakeholders · Ensure projects are delivered to time, quality, cost and desired outcome to achieve overall customer success CONTRACT MANAGEMENT · Lead the negotiation of contracts both sell to and buy from · Experienced in contract law relating to services and subscription and best practices PLANNING & STRATEGY · Establishing strategic direction for the business including target markets and verticals · Creating new go to market offerings and establishing implementation plans · Creation of financial plans for future years including revenue, cost and margin targets
Tim Fagg’s Current Industry Hcl Technologies
Tim
Fagg’s Prior Industry
Capita Resourcing
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Capita Business Services
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Mercer
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Bmc Software
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Ca Technologies
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Hcl Technologies
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Work Experience

Hcl Technologies
Senior Director
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Ca Technologies
Senior Director
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Vice President
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Area Vice President
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Area Services Director
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Practice Manager
Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Mercer
Delivery Manager
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita Business Services
Systems Administration Manager
Mon May 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Capita Resourcing
Systems Administration Manager
Fri Jan 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)