
Tim Kleffman
I am a decisive SaaS executive with broad international experience in customer success, professional services, customer support, account... | 5073 Lynbrook Court, Pleasanton, United States
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Tim Kleffman’s Emails ti****@zy****.com
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Tim Kleffman’s Location 5073 Lynbrook Court, Pleasanton, United States
Tim Kleffman’s Expertise I am a decisive SaaS executive with broad international experience in customer success, professional services, customer support, account management, training, finance, legal, program management, business development, international and domestic OEM sales, channel creation/management, mergers and acquisitions, sales operations, marketing, strategic planning, SW and HW engineering, multi-site product development, manufacturing, and operations. CAREER HIGHLIGHTS • Managed customer success, sales engineering, professional services, customer support, account management, legal, IT and finance teams in a high growth SaaS business, dramatically improving results. • Grew professional services revenue by over 100% year over year while exceeding target margins. • Created and staffed follow the sun customer success and customer support organizations supporting SaaS businesses including implementations of Salesforce.com Service Cloud. • Negotiated worldwide OEM contracts and managed the channels resulting in a growth of 85M annually in high margin revenue. • Managed troubled major accounts, dramatically improving customer satisfaction and ongoing revenue/bookings levels • Started up new companies, created a new product division and managed company mergers and acquisitions at the senior management level; spun-off a division to co-found an independent company, took the company public just eight months following the spin-off and completed a successful secondary offering the next year. • Staffed engineering teams; defined a competitive features set and developed a full product development plan; managed the development of the first product; successfully managed the product's international launch; and achieved rapid market share gains. • Put organizations and processes in place to assume the responsibility for manufacturing, purchasing, finance and MIS, as part of a division’s spin-off from its parent. • Managed the implementation and launch of company SaaS services.
Tim Kleffman’s Current Industry Self Employed
Tim
Kleffman’s Prior Industry
Supermac Technology
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Radius
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Splash Technology
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Sentica
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Tuvox
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Liveops
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Conviva
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Zyme
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Automation Anywhere
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Self Employed
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Work Experience

Self Employed
Retired/Consulting
Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Automation Anywhere
SVP Global Customer Support
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Automation Anywhere
Vice President Global Customer Support
Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Zyme
Vice President Global Customer Management, Success & Support
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Zyme
Vice President Global Customer Success
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Conviva
Vice President Operations, Customer Success, Services, and Support
Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Liveops
Vice President Global Professional Services & Customer Support
Thu Dec 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Liveops
Senior Director of Professional Services & Customer Support
Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Tuvox
Senior Director of Business and Sales Operations
Tue May 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Tuvox
Senior Director of Client Services
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Tuvox
Director of Professional Services
Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Sentica
Vice President of Customer Relations
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Splash Technology
Senior Vice President - Engineering & Advanced Technology
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)
Splash Technology
Vice President – Bus. Dev., HW Engineering & Operations
Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Radius
Director of Color Servers
Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time)
Supermac Technology
Director of Color Servers
Wed Jan 01 1992 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time)