Tj Miles

FAQ About Tj Miles

• What is Tj Miles's address?

  Tj Miles is located at
  Boston, Massachusetts, United States

• What is Tj Miles's job title?

  Tj Miles is a
  DRIVING BUSINESS CHANGE & GROWTH THROUGH BOLD, INSPIRATIONAL LEADERSHIP As a Dynamic Financial Services and Call center Executive, I maximize corporate assets, optimize business processes, and deliver sustainable growth in client services management for financial services organizations. I am passionate about creating and executing strategies to develop custom solutions, identify key personnel and deploy critical technology to meet objectives. I am known for inspirational and impactful leadership with a strong business acumen and ability to motivate cross-functional teams to deliver superior results. I’ve optimized results by…. ♦ Facilitating career planning and cross training, promoting 40 employees annually at Sun Life and creating a feeder group of top talent. Drove employee satisfaction from 15% at Arbella. ♦ Collaborated with business partners to create cohesive company vision during development, pricing and delivery of 30+ new products and service offerings. ♦ Implemented state-of-the-art PBX, IVR, Workflow and CRM Call Center systems, doubling productivity at Arbella; saving Sun Life 3M by integrating/replacing multiple legacy systems. ♦ Providing leadership for 5 call centers in US, Canada and India, of up to 1,000 seats, decreasing unit costs 25% through staffing models. ♦ Optimizing business performance through quality assessments and custom-relationship management, increasing client retention 10% at Arbella and boosting call quality 10% at Sun Life – garnering the Financial Intermediary Post-Sale Service Dalbar Award as operation ranking rose from #50 to Top 5 in customer service in 2 years. Additional Competencies: ♦ Strategic Planning Execution ♦ Business Transformation ♦ Call Center Operations ♦ Technology Integration ♦ Talent Management Performance Metrics ♦ Resource Budget Management ♦ Process Reengineering ♦ Corporate Culture Development ♦ Training ♦ Vendor Management ♦ Data Management and Reporting Global Atlantic Financial

• What industry does Tj Miles currently work in?

  Tj Miles currently works in the
  Global Atlantic Financial

• What is Tj Miles's area of expertise?

  Tj Miles specializes in
  DRIVING BUSINESS CHANGE & GROWTH THROUGH BOLD, INSPIRATIONAL LEADERSHIP As a Dynamic Financial Services and Call center Executive, I maximize corporate assets, optimize business processes, and deliver sustainable growth in client services management for financial services organizations. I am passionate about creating and executing strategies to develop custom solutions, identify key personnel and deploy critical technology to meet objectives. I am known for inspirational and impactful leadership with a strong business acumen and ability to motivate cross-functional teams to deliver superior results. I’ve optimized results by…. ♦ Facilitating career planning and cross training, promoting 40 employees annually at Sun Life and creating a feeder group of top talent. Drove employee satisfaction from 15% at Arbella. ♦ Collaborated with business partners to create cohesive company vision during development, pricing and delivery of 30+ new products and service offerings. ♦ Implemented state-of-the-art PBX, IVR, Workflow and CRM Call Center systems, doubling productivity at Arbella; saving Sun Life 3M by integrating/replacing multiple legacy systems. ♦ Providing leadership for 5 call centers in US, Canada and India, of up to 1,000 seats, decreasing unit costs 25% through staffing models. ♦ Optimizing business performance through quality assessments and custom-relationship management, increasing client retention 10% at Arbella and boosting call quality 10% at Sun Life – garnering the Financial Intermediary Post-Sale Service Dalbar Award as operation ranking rose from #50 to Top 5 in customer service in 2 years. Additional Competencies: ♦ Strategic Planning Execution ♦ Business Transformation ♦ Call Center Operations ♦ Technology Integration ♦ Talent Management Performance Metrics ♦ Resource Budget Management ♦ Process Reengineering ♦ Corporate Culture Development ♦ Training ♦ Vendor Management ♦ Data Management and Reporting

• Which languages does Tj Miles speak? 

  Tj Miles speaks the following languages:
  No languages available.

• Which industries has Tj Miles previously worked in?   

  Tj Miles has prior experience in the following industries:
  Family , Adp , Arbella Insurance , Sun Life Financial , The Hartford , Citibank , Fidelity Investments

• What is Tj Miles’s work experience?  

  Tj Miles has the following professional experience:
  Global Atlantic Financial , Family , Adp , Arbella Insurance , Sun Life Financial , The Hartford , Citibank , Fidelity Investments .

• How can I find Tj Miles on LinkedIn?  

  You can view Tj Miles’s
  LinkedIn profile at LinkedIn URL.

• What are Tj Miles’s work email addresses?  

  Tj Miles’s work email addresses are
  [email protected] .

• What company does Tj Miles work for?  

  Tj Miles works at
  Global Atlantic Financial