Tom Matthews
Certified Salesforce Administrator with over 10+ years of management, and leadership. Extensive experience in sales, sales operations,... | Tampa, Florida, United States
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Tom Matthews’s Emails tm****@jr****.com
Tom Matthews’s Phone Numbers No phone number available.
Social Media
Tom Matthews’s Location Tampa, Florida, United States
Tom Matthews’s Expertise Certified Salesforce Administrator with over 10+ years of management, and leadership. Extensive experience in sales, sales operations, management, team lead, and administration support. Salesforce Management / Leader / Admin Email: [email protected] • Reports & Dashboards for KPI • Data migration, Data Enrichment • Scrum, Change Management, and Architecture Review Board • Collaborate with cross-functional stakeholders to drive Salesforce operational efficiencies • Support and execute IT Governance Controls • Tailor a better flow around cases, related list, email to cases, merge, templates • 3rd vendor relationships around Salesforce renewals • Manage a team of Admins & Developers • Team-Lead for our CRM helpdesk support team • End-user support to a global team of 3.5K Salesforce users. Closed over 24k support cases. • Achieved a 24% case-close-rate boost despite an increase of 2,000 Salesforce users. • Main point of contact for Salesforce Service Cloud admin support * Converted Users over to Salesforce Outlook Integration and EAC • Implemented end-user survey for customer satisfaction which resulted in 24% higher satisfaction ratings • Moved from Enhanced Ideas to Cases for best reporting and controlling of request • Mentored 3 teams members to get Salesforce certified • Agile Methodology style Contact me for any Salesforce opportunities. Email - [email protected] Phone - 813-966-3118
Tom Matthews’s Current Industry Jr Automation
Tom
Matthews’s Prior Industry
Us Navy
|
Gatx
|
Pomeroy Computer Resources
|
Govstreetusa
|
Avatech Solutions
|
Rand Worldwide
|
Fiserv
|
Tech Data
|
F And G
|
Jr Automation
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Work Experience
Jr Automation
Salesforce Lead
Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
F And G
Salesforce Lead
Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Tech Data
Salesforce Manager
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Fiserv
Senior Salesforce Service Tech Lead
Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Rand Worldwide
Certified Salesforce Administrator
Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Avatech Solutions
Sales Operations & CRM Business Liaison
Tue Nov 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Avatech Solutions
Sales Account Manager
Sat Feb 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Govstreetusa
Sales Account Rep
Wed Aug 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Pomeroy Computer Resources
Sr. Marketing Representative
Sat Aug 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Gatx
Contract Administrator
Sun Jan 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Us Navy
United States Navy
Fri Sep 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Tom Matthews Email Addresses
FAQ About Tom Matthews
-
Tom Matthews is located at
Tampa, Florida, United States -
Tom Matthews is a
Certified Salesforce Administrator with over 10+ years of management, and leadership. Extensive experience in sales, sales operations, management, team lead, and administration support. Salesforce Management / Leader / Admin Email: [email protected] • Reports & Dashboards for KPI • Data migration, Data Enrichment • Scrum, Change Management, and Architecture Review Board • Collaborate with cross-functional stakeholders to drive Salesforce operational efficiencies • Support and execute IT Governance Controls • Tailor a better flow around cases, related list, email to cases, merge, templates • 3rd vendor relationships around Salesforce renewals • Manage a team of Admins & Developers • Team-Lead for our CRM helpdesk support team • End-user support to a global team of 3.5K Salesforce users. Closed over 24k support cases. • Achieved a 24% case-close-rate boost despite an increase of 2,000 Salesforce users. • Main point of contact for Salesforce Service Cloud admin support * Converted Users over to Salesforce Outlook Integration and EAC • Implemented end-user survey for customer satisfaction which resulted in 24% higher satisfaction ratings • Moved from Enhanced Ideas to Cases for best reporting and controlling of request • Mentored 3 teams members to get Salesforce certified • Agile Methodology style Contact me for any Salesforce opportunities. Email - [email protected] Phone - 813-966-3118 Jr Automation -
Tom Matthews currently works in the
Jr Automation -
Tom Matthews specializes in
Certified Salesforce Administrator with over 10+ years of management, and leadership. Extensive experience in sales, sales operations, management, team lead, and administration support. Salesforce Management / Leader / Admin Email: [email protected] • Reports & Dashboards for KPI • Data migration, Data Enrichment • Scrum, Change Management, and Architecture Review Board • Collaborate with cross-functional stakeholders to drive Salesforce operational efficiencies • Support and execute IT Governance Controls • Tailor a better flow around cases, related list, email to cases, merge, templates • 3rd vendor relationships around Salesforce renewals • Manage a team of Admins & Developers • Team-Lead for our CRM helpdesk support team • End-user support to a global team of 3.5K Salesforce users. Closed over 24k support cases. • Achieved a 24% case-close-rate boost despite an increase of 2,000 Salesforce users. • Main point of contact for Salesforce Service Cloud admin support * Converted Users over to Salesforce Outlook Integration and EAC • Implemented end-user survey for customer satisfaction which resulted in 24% higher satisfaction ratings • Moved from Enhanced Ideas to Cases for best reporting and controlling of request • Mentored 3 teams members to get Salesforce certified • Agile Methodology style Contact me for any Salesforce opportunities. Email - [email protected] Phone - 813-966-3118 -
Tom Matthews speaks the following languages:
No languages available. -
Tom Matthews has prior experience in the following industries:
F And G , Tech Data , Fiserv , Rand Worldwide , Avatech Solutions , Avatech Solutions , Govstreetusa , Pomeroy Computer Resources , Gatx , Us Navy -
Tom Matthews has the following professional experience:
Jr Automation , F And G , Tech Data , Fiserv , Rand Worldwide , Avatech Solutions , Avatech Solutions , Govstreetusa , Pomeroy Computer Resources , Gatx , Us Navy . -
You can view Tom Matthews’s
LinkedIn profile at LinkedIn URL. -
Tom Matthews’s work email addresses are
[email protected] . -
Tom Matthews works at
Jr Automation
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