Tracie Scott

FAQ About Tracie Scott

• What is Tracie Scott's address?

  Tracie Scott is located at
  5328 Rimwood Drive, San Jose, United States

• What is Tracie Scott's job title?

  Tracie Scott is a
  Broad and deep experience in Customer Success, Business Analytics, CX, Voice of the Customer & NPS, Professional Services/Delivery, and Operations I am a hands-on Customer Success Leader with a passion for aligning customer needs with business expectations and improving operational performance using data and automation. Strong focus on using customer advocacy to drive process definition and continuous improvement with cross-functional alignment. I navigate the gap between the strategic vision and the given by developing an intimate understanding of the current and future state customer journeys and enacting the strategies, processes, technology, and operational improvements that deliver maximum value. Successful performing to objectives, driving renewals, and preventing churn. Proven Abilities: - Customer Success & Retention - Cloud Computing (SaaS, PaaS & CRM) - Services Development & Innovation - High-touch and No-touch service models - Project / Program Management - Metrics & Continuous Improvement - Success & Sales Operations - Contract Negotiation & Vendor/Partner Management - Talent Acquisition, Leadership & Mentoring - Results through Collaboration - Persistent, tenacious problem-solving, even in ambiguous situations Technical Skills: - Data Analysis and Data Science: Strong understanding of statistical modeling and hypothesis testing; survey sampling and methodology; preparation of tidy data; predictive analytics and machine-learning featuring various regression and classifier algorithms, including numpy and scikit-learn libraries - Languages and Tools: Python, R Studio, SAS, SQL, Processing, Jupyter notebook, git - Business Software: Microsoft Office: Word, Excel, PowerPoint; MS Project and Access; Google docs; Salesforce; Qualtrics; many others - CX: Voice of Customer (VoC) / Partner / Employee listening plans, Customer Journey Maps, qualitative and quantitative customer research including Net Promoter Score (NPS), root cause analysis, work group facilitation to develop action plans, change management using ADKAR and Prosci Crowdsmart Ai

• What industry does Tracie Scott currently work in?

  Tracie Scott currently works in the
  Crowdsmart Ai

• What is Tracie Scott's area of expertise?

  Tracie Scott specializes in
  Broad and deep experience in Customer Success, Business Analytics, CX, Voice of the Customer & NPS, Professional Services/Delivery, and Operations I am a hands-on Customer Success Leader with a passion for aligning customer needs with business expectations and improving operational performance using data and automation. Strong focus on using customer advocacy to drive process definition and continuous improvement with cross-functional alignment. I navigate the gap between the strategic vision and the given by developing an intimate understanding of the current and future state customer journeys and enacting the strategies, processes, technology, and operational improvements that deliver maximum value. Successful performing to objectives, driving renewals, and preventing churn. Proven Abilities: - Customer Success & Retention - Cloud Computing (SaaS, PaaS & CRM) - Services Development & Innovation - High-touch and No-touch service models - Project / Program Management - Metrics & Continuous Improvement - Success & Sales Operations - Contract Negotiation & Vendor/Partner Management - Talent Acquisition, Leadership & Mentoring - Results through Collaboration - Persistent, tenacious problem-solving, even in ambiguous situations Technical Skills: - Data Analysis and Data Science: Strong understanding of statistical modeling and hypothesis testing; survey sampling and methodology; preparation of tidy data; predictive analytics and machine-learning featuring various regression and classifier algorithms, including numpy and scikit-learn libraries - Languages and Tools: Python, R Studio, SAS, SQL, Processing, Jupyter notebook, git - Business Software: Microsoft Office: Word, Excel, PowerPoint; MS Project and Access; Google docs; Salesforce; Qualtrics; many others - CX: Voice of Customer (VoC) / Partner / Employee listening plans, Customer Journey Maps, qualitative and quantitative customer research including Net Promoter Score (NPS), root cause analysis, work group facilitation to develop action plans, change management using ADKAR and Prosci

• Which languages does Tracie Scott speak? 

  Tracie Scott speaks the following languages:
  No languages available.

• Which industries has Tracie Scott previously worked in?   

  Tracie Scott has prior experience in the following industries:
  Mcorpcx , Synopsys , Automation Anywhere , Cx Science , Netapp , Symantec , Satmetrix , Yahoo , Integratus , Acclaim Technology

• What is Tracie Scott’s work experience?  

  Tracie Scott has the following professional experience:
  Crowdsmart Ai , Mcorpcx , Synopsys , Automation Anywhere , Cx Science , Netapp , Symantec , Satmetrix , Yahoo , Integratus , Acclaim Technology .

• How can I find Tracie Scott on LinkedIn?  

  You can view Tracie Scott’s
  LinkedIn profile at LinkedIn URL.

• What are Tracie Scott’s work email addresses?  

  Tracie Scott’s work email addresses are
  [email protected] .

• What company does Tracie Scott work for?  

  Tracie Scott works at
  Crowdsmart Ai