
Trina Ledoux
As a customer experience expert and dedicated mentor, I've built a career around shaping exceptional customer interactions and... | Atlanta, Atlanta, United States
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Trina Ledoux’s Emails tr****@mi****.com
Trina Ledoux’s Phone Numbers No phone number available.
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Trina Ledoux’s Location Atlanta, Atlanta, United States
Trina Ledoux’s Expertise As a customer experience expert and dedicated mentor, I've built a career around shaping exceptional customer interactions and fostering the growth of future leaders. With a solid foundation in enhancing customer experiences, I've consistently orchestrated and implemented strategic initiatives that prioritize customer satisfaction and loyalty. My commitment to mentorship has empowered teams to excel in delivering outstanding service, making a significant impact on the organization's success. My journey is marked by interpreting intricate business requisites to ensure that customer needs are at the forefront of every strategy. I've developed comprehensive strategies that help organizations in meeting and exceeding their goals through consumer insights evaluation, results and report preparation, data model development, market forecasting, and competitive intelligence. My expertise includes tracking performance indicators, translating critical business challenges into actionable solutions, and driving positive influence across organizational boundaries. I have experience in applying quantitative and qualitative research methodologies, survey designing and scripting, and statistical tools; along with the ability to identify whitespace opportunities for products. I am proficient in achieving performance targets and goals through facility-wide collaboration and coordination. I am a trusted mentor with innate abilities to lead, coach, and influence. Career Highlights: ☛ Streamlined and institutionalized Net Promoter Score (NPS) tracking study that provides high impact actionable insights that are critical to success. ☛ Designed and implemented successful customer satisfaction (CSAT) programs that drive improvement in service and product development. ☛ Delivered strategic solutions to senior management regarding key markets that impact product development, sales, marketing, and organization development. ☛ Directed a team of Market Intelligence Analysts responsible for providing research, data analytics, and effective recommendations to management. Industries: Aviation, DOD, Hospitality, Restaurant, Retail, Telecom, Data Center, Technology, Manufacturing, Power Equipment, Small Engine, Marine, Healthcare, Chemical, Textile, Floor Covering Please feel free to contact me at [email protected] with any thoughts, comments, or questions about my work – I am always interested in making new professional acquaintances.
Trina Ledoux’s Current Industry Culligan International
Trina
Ledoux’s Prior Industry
Systems Atlanta
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Qts Data Centers
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American Honda Motor
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Milliken
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Culligan International
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Work Experience

Culligan International
Global Senior Manager Customer Experience
Fri Mar 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Milliken
Senior Manager Customer Experience
Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Milliken
Customer Insights Manager, Customer Experience
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
American Honda Motor
Senior Market Research Analyst
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Qts Data Centers
Market Intelligence Manager
Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Qts Data Centers
Category Manager
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Systems Atlanta
Project Manager
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)