
Vijaykumar Sai
• Professional experience of 29+ years in Strategic Planning, Handling Projects, Services Delivery & Customer Life Cycle Management in... | Navi Mumbai, Maharashtra, India
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Vijaykumar Sai’s Emails vi****@ji****.com
Vijaykumar Sai’s Phone Numbers No phone number available.
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Vijaykumar Sai’s Location Navi Mumbai, Maharashtra, India
Vijaykumar Sai’s Expertise • Professional experience of 29+ years in Strategic Planning, Handling Projects, Services Delivery & Customer Life Cycle Management in Telecom , Upselling , Retail , Insurance & Ecommerce. • A keen strategist and result-oriented leader with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance across Stores, Voice , Non-Voice Channel ( Email , Chat & Social ) in the above Industries. • Highly Skilled in Setting-up Green field Operations & in challenging environments especially during pandemic • Managed large Transitions for International and Domestic operations without dropping operational metrics & played a major in transitioning to Work from Home thru various digital interventions. • Proficient at managing & leading large teams of 7000+ people & translating company’s business strategy into operations goals & revenue growth. • Managing Shared Services with Rich experience in Transition & transformation projects , Learning & development , Customer Experience , Automation of all Tools around Self care & Complaint Mgmt., Work force Management for a large operation from IVR to CC across Inbound , Non-Voice and Outbound operations . Working on transition from CISCO to Genesis platform . With 12 languages & 39 Centers across Telecom & E-commerce business. • Assurance & all statutory audit requirements across Organization with robust governance model. • Distinction of steering improvement initiatives & enhance efficiency with focus on streamlining & managing operations by driving best practices through Six Sigma, Lean & Kaizen. • Conferred with the Best Deployment Award for driving the Process excellence & Best Service Partner for Centre for Telecom and Insurance clients by Improving efficiency, Reduce cost of operation, Generate revenue through Cross & Upsell. • Resourceful in analyzing business processes, determining gaps & suggesting solutions, based on Six Sigma to enhance process efficiency
Vijaykumar Sai’s Current Industry Jio
Vijaykumar
Sai’s Prior Industry
Idea Cellular
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Tata Teleservices
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Dell
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Firstsource Solutions
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Jio
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Reliance Jio
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Work Experience

Jio
Head Shared Services
Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Reliance Jio
Head Shared Service at JIO
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Jio
Regional Conact Centre Head - WEST at Reliance JIO Infocomm. ltd
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Jio
Regional Contact Center Head - South
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Firstsource Solutions
Vice President
Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Dell
Area Manager
Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Teleservices
Senior Manager
Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Teleservices
Manager - CIG
Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Idea Cellular
idea cellular ltd
Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)