Vishal Gupta
Over 15 years of experience in telecommunication, IVR, CTI product and Call Center Technology. Extensive experience with the... | Columbus, Ohio, United States
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Vishal Gupta’s Emails vi****@ci****.com
Vishal Gupta’s Phone Numbers No phone number available.
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Vishal Gupta’s Location Columbus, Ohio, United States
Vishal Gupta’s Expertise Over 15 years of experience in telecommunication, IVR, CTI product and Call Center Technology. Extensive experience with the Genesys suite of products in the installation, configuration, integration, troubleshooting, Outbound, Inbound, Routing and Historical reporting (Info Mart, CCPulse+), as a Genesys Consultant. Have in depth knowledge of Genesys product line such as GVP, Nuance (ASR, TTS), Multimedia Services, Inbound voice, Genesys Architecture, Framework Installation and Configuration. Has good experience in development of strategies from ORS/IRD and troubling any production issue. Genesys Certification - Voice Platform 8.1 Consultant (GCP8-CVP) Genesys Certification - Inbound Voice 8.5 Consultant (GCP8-CIV) SIP School - The SIP School Certified Associate (SSCA) Virtual Hold Technology - VHT 8.x Certified
Vishal Gupta’s Current Industry Cigna Healthcare
Vishal
Gupta’s Prior Industry
Genesys
|
Voxai Solutions
|
Bank Of America
|
Cardinal Health
|
Jpmorgan Chase
|
Cigna Healthcare
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Work Experience
Cigna Healthcare
Senior Genesys Engineer
Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Jpmorgan Chase
VP, Senior Genesys Software Engineer
Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Cardinal Health
Genesys Professional
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Voxai Solutions
Principal Consultant
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Genesys Developer
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Voxai Solutions
Genesys Consultant
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Genesys
Software Engineer
Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Vishal Gupta Email Addresses
FAQ About Vishal Gupta
-
Vishal Gupta is located at
Columbus, Ohio, United States -
Vishal Gupta is a
Over 15 years of experience in telecommunication, IVR, CTI product and Call Center Technology. Extensive experience with the Genesys suite of products in the installation, configuration, integration, troubleshooting, Outbound, Inbound, Routing and Historical reporting (Info Mart, CCPulse+), as a Genesys Consultant. Have in depth knowledge of Genesys product line such as GVP, Nuance (ASR, TTS), Multimedia Services, Inbound voice, Genesys Architecture, Framework Installation and Configuration. Has good experience in development of strategies from ORS/IRD and troubling any production issue. Genesys Certification - Voice Platform 8.1 Consultant (GCP8-CVP) Genesys Certification - Inbound Voice 8.5 Consultant (GCP8-CIV) SIP School - The SIP School Certified Associate (SSCA) Virtual Hold Technology - VHT 8.x Certified Cigna Healthcare -
Vishal Gupta currently works in the
Cigna Healthcare -
Vishal Gupta specializes in
Over 15 years of experience in telecommunication, IVR, CTI product and Call Center Technology. Extensive experience with the Genesys suite of products in the installation, configuration, integration, troubleshooting, Outbound, Inbound, Routing and Historical reporting (Info Mart, CCPulse+), as a Genesys Consultant. Have in depth knowledge of Genesys product line such as GVP, Nuance (ASR, TTS), Multimedia Services, Inbound voice, Genesys Architecture, Framework Installation and Configuration. Has good experience in development of strategies from ORS/IRD and troubling any production issue. Genesys Certification - Voice Platform 8.1 Consultant (GCP8-CVP) Genesys Certification - Inbound Voice 8.5 Consultant (GCP8-CIV) SIP School - The SIP School Certified Associate (SSCA) Virtual Hold Technology - VHT 8.x Certified -
Vishal Gupta speaks the following languages:
No languages available. -
Vishal Gupta has prior experience in the following industries:
Jpmorgan Chase , Cardinal Health , Voxai Solutions , Bank Of America , Voxai Solutions , Genesys -
Vishal Gupta has the following professional experience:
Cigna Healthcare , Jpmorgan Chase , Cardinal Health , Voxai Solutions , Bank Of America , Voxai Solutions , Genesys . -
You can view Vishal Gupta’s
LinkedIn profile at LinkedIn URL. -
Vishal Gupta’s work email addresses are
[email protected] . -
Vishal Gupta works at
Cigna Healthcare
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