
Yader Miranda
Innovative and experienced team leader with +10 years of experience. Responsible for developing and supporting the planning, design,... | Nicaragua
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Yader Miranda’s Emails ya****@in****.com
Yader Miranda’s Phone Numbers No phone number available.
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Yader Miranda’s Location Nicaragua
Yader Miranda’s Expertise Innovative and experienced team leader with +10 years of experience. Responsible for developing and supporting the planning, design, and execution of actions and processes for operation projects aligned to achieve Objective Key Results (OKR). Ability to work closely with various departments to communicate, validate, and deploy operational action plans and Key Performance Indicators (KPI) improvement strategies. My contribution to businesses is to develop personnel, observe, track, and analyze team performance, manage fairly and consistently, and enhance team quality through coaching process; in addition to the company's success in demonstrating strong attention to detail and analytical, problem-solving abilities as a cross-functional individual helping to target business improvement in a highly competitive and fast-paced environment as BPOs and retail's projects companies are. I love teamwork, and I firmly believe that working together as one unit creates synergy and makes the business more efficient, profitable, and fun. In addition to being a team leader, I'm a certified coach, experienced in customer service, lead generation, collection, quality assurance, project management, business administration, and marketing. Specialties: Team Leader I Customer service I Data Analysis I Coaching Quality control I Project Management Lead generation Skills: Active communicator I Fast learner I Attention to detail I Analytical I Coaching skills I Proactive I Decision maker I Goal achiever MS office pro efficient
Yader Miranda’s Current Industry Sasooness Law Group Apc
Yader
Miranda’s Prior Industry
Citi
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Sitel
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Mrp
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E Telequote Insurance
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Inspiro
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Trax Retail
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Sasooness Law Group Apc
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Work Experience

Sasooness Law Group Apc
Assistant Case Manager
Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Trax Retail
Project Coordinator
Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Inspiro
Customer Service Team Leader
Mon Nov 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
E Telequote Insurance
Quality Assurance Team Leader
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Mrp
U.S Account Lead Executive
Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Senior Coach
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Coach
Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Coach aprentice
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Sitel
Customer Service Representative
Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Citi
Supervisor - Front end collections
Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Citi
Agent - Back end collections
Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)