
Yuvashree Prabhakaran
Customer obsessed - Information Technologist with 8 years industry experience. I enjoy problem solving and to help customers... | Atlanta, Georgia, United States
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Yuvashree Prabhakaran’s Emails yp****@vm****.com
Yuvashree Prabhakaran’s Phone Numbers No phone number available.
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Yuvashree Prabhakaran’s Location Atlanta, Georgia, United States
Yuvashree Prabhakaran’s Expertise Customer obsessed - Information Technologist with 8 years industry experience. I enjoy problem solving and to help customers manage their day-to-day business and technical challenges. Focus areas: Aligned resource for VMware enterprise level customers to drive overall support experience. Collaborate with support team, engineering, sales and other internal stakeholders to enhance customer satisfaction. Advocate and negotiate with customer end executive level/management to provide updates on critical support situations and escalations management. Facilitate recurring meetings to familiarize with customer's road map, use-cases, deadlines, take feedback and provide support status updates on open items. Assist customer and VMware resources in multi-vendor troubleshooting efforts. Review quarterly/annual-business statistics, feedbacks, recommendations with customers and kick-off/introduce premier support benefits to new customers. I also have about 2 years experience as a VB.NET and ORACLE developer and about 3.5 years experience as a subject matter expert providing technical support, leading and managing global escalations .
Yuvashree Prabhakaran’s Current Industry Broadcom Software
Yuvashree
Prabhakaran’s Prior Industry
Tata Consultancy Services
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Vmware
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Broadcom Software
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Work Experience

Broadcom Software
Staff support account manager
Fri Dec 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Vmware
Staff Support Services Manager
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Vmware
Senior support services manager
Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Vmware
Technical Support Engineer
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Consultancy Services
Software Developer
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Consultancy Services
Application Support Analyst - Tier 3/ Level 3
Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)