Zach Day

FAQ About Zach Day

• What is Zach Day's address?

  Zach Day is located at
  Pflugerville, Texas, United States

• What is Zach Day's job title?

  Zach Day is a
  I am a Senior Technical Support Manager recognized for implementing scalable frameworks, innovative systems, process improvements, and technology to enable a world-class customer support experience for a rapidly growing SaaS organization. I am passionate about uniting cross-functional leadership teams and leveraging data analytics to inform product development, KPI obtainment, team efficiency improvement, and customer support optimization. I am skilled at building, developing, and leading top technical support teams while building talent management and career development programs to groom and retain talent. I truly believe a top customer experience is critical to establishing customer loyalty, satisfaction, and long-term growth. Throughout my career, I have defined strategies, programs, and initiatives to enable critical change and growth. I relentlessly strive to drive continuous improvement across people, processes, and technology while equipping my teams with the tools and resources to deliver a top customer experience. Career Highlights: ✓ Lead a business transformation and change initiative to optimize the support experience, scale and develop a distributed team of 180+, and implement talent management systems. ✓ Hired, onboarded, mentored, and led teams of 12 providing 1-1 meetings and career development planning to groom top talent for promotions and continually meet or exceed KPI’s, quality, and customer satisfaction goals. ✓ Developed strategy and roadmap alongside senior leaders to maximize technology usage and introduce a new process to streamline and track escalated issues. ✓ Drove performance improvement by leveraging data platform to create dashboards to track KPI obtainment and deliver forward looking plans to obtain rapid growth and service delivery goals. ▶ Areas of Expertise ◀ People Management Customer Support Technologies KPI’s Process Improvement Customer Support Systems Customer Experience Strategic Planning & Roadmaps Support Analytics Project & Program Management SOP’s Talent Management Customer Insights Product Improvement Scalable Frameworks Change Management Grafana Labs

• What industry does Zach Day currently work in?

  Zach Day currently works in the
  Grafana Labs

• What is Zach Day's area of expertise?

  Zach Day specializes in
  I am a Senior Technical Support Manager recognized for implementing scalable frameworks, innovative systems, process improvements, and technology to enable a world-class customer support experience for a rapidly growing SaaS organization. I am passionate about uniting cross-functional leadership teams and leveraging data analytics to inform product development, KPI obtainment, team efficiency improvement, and customer support optimization. I am skilled at building, developing, and leading top technical support teams while building talent management and career development programs to groom and retain talent. I truly believe a top customer experience is critical to establishing customer loyalty, satisfaction, and long-term growth. Throughout my career, I have defined strategies, programs, and initiatives to enable critical change and growth. I relentlessly strive to drive continuous improvement across people, processes, and technology while equipping my teams with the tools and resources to deliver a top customer experience. Career Highlights: ✓ Lead a business transformation and change initiative to optimize the support experience, scale and develop a distributed team of 180+, and implement talent management systems. ✓ Hired, onboarded, mentored, and led teams of 12 providing 1-1 meetings and career development planning to groom top talent for promotions and continually meet or exceed KPI’s, quality, and customer satisfaction goals. ✓ Developed strategy and roadmap alongside senior leaders to maximize technology usage and introduce a new process to streamline and track escalated issues. ✓ Drove performance improvement by leveraging data platform to create dashboards to track KPI obtainment and deliver forward looking plans to obtain rapid growth and service delivery goals. ▶ Areas of Expertise ◀ People Management Customer Support Technologies KPI’s Process Improvement Customer Support Systems Customer Experience Strategic Planning & Roadmaps Support Analytics Project & Program Management SOP’s Talent Management Customer Insights Product Improvement Scalable Frameworks Change Management

• Which languages does Zach Day speak? 

  Zach Day speaks the following languages:
  No languages available.

• Which industries has Zach Day previously worked in?   

  Zach Day has prior experience in the following industries:
  Wp Engine , Wp Engine , Wp Engine , Wp Engine , Hostgator Com , Hostgator Com

• What is Zach Day’s work experience?  

  Zach Day has the following professional experience:
  Grafana Labs , Wp Engine , Wp Engine , Wp Engine , Wp Engine , Hostgator Com , Hostgator Com .

• How can I find Zach Day on LinkedIn?  

  You can view Zach Day’s
  LinkedIn profile at LinkedIn URL.

• What are Zach Day’s work email addresses?  

  Zach Day’s work email addresses are
  [email protected] .

• What company does Zach Day work for?  

  Zach Day works at
  Grafana Labs