Zach Greco
I am the Sr. Director of Customer Experience at Floor & Decor, a leading specialty retailer of hard... | Atlanta, Georgia, United States
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Zach Greco’s Emails zg****@fl****.com
Zach Greco’s Phone Numbers No phone number available.
Social Media
Zach Greco’s Location Atlanta, Georgia, United States
Zach Greco’s Expertise I am the Sr. Director of Customer Experience at Floor & Decor, a leading specialty retailer of hard surface flooring in the U.S. With more than 10 years of experience in customer success, I lead all non-store customer interactions, including omni-channel Care Center operations, product resolution, and product warranty. My mission is to create a world-class customer experience that drives loyalty, retention, and revenue for the company. I have successfully navigated through the Covid-19 challenges and transformed my team into a fully functional remote work force. I have also modernized the Care Center by implementing cloud-based CRM, automation, and AI solutions, increasing profitability and introducing a sales support model to meet the customers' needs in a hyper-growth environment.
Zach Greco’s Current Industry Floor And Decor
Zach
Greco’s Prior Industry
Cox Enterprises
|
Zigs Business Development
|
Heyward Allen Toyota Scion
|
Marketsource
|
Floor And Decor
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Work Experience
Floor And Decor
Sr. Director. Customer Experience
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Floor And Decor
Director of Customer Care
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Marketsource
Project Lead
Sun Dec 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Marketsource
Director
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Marketsource
Brand Specialist
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Heyward Allen Toyota Scion
Sales Leasing Manager
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Heyward Allen Toyota Scion
Sales And Leasing Consultant
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Zigs Business Development
Brand Project Manager
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Cox Enterprises
Outside Sales Manager
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Zach Greco Email Addresses
FAQ About Zach Greco
-
Zach Greco is located at
Atlanta, Georgia, United States -
Zach Greco is a
I am the Sr. Director of Customer Experience at Floor & Decor, a leading specialty retailer of hard surface flooring in the U.S. With more than 10 years of experience in customer success, I lead all non-store customer interactions, including omni-channel Care Center operations, product resolution, and product warranty. My mission is to create a world-class customer experience that drives loyalty, retention, and revenue for the company. I have successfully navigated through the Covid-19 challenges and transformed my team into a fully functional remote work force. I have also modernized the Care Center by implementing cloud-based CRM, automation, and AI solutions, increasing profitability and introducing a sales support model to meet the customers' needs in a hyper-growth environment. Floor And Decor -
Zach Greco currently works in the
Floor And Decor -
Zach Greco specializes in
I am the Sr. Director of Customer Experience at Floor & Decor, a leading specialty retailer of hard surface flooring in the U.S. With more than 10 years of experience in customer success, I lead all non-store customer interactions, including omni-channel Care Center operations, product resolution, and product warranty. My mission is to create a world-class customer experience that drives loyalty, retention, and revenue for the company. I have successfully navigated through the Covid-19 challenges and transformed my team into a fully functional remote work force. I have also modernized the Care Center by implementing cloud-based CRM, automation, and AI solutions, increasing profitability and introducing a sales support model to meet the customers' needs in a hyper-growth environment. -
Zach Greco speaks the following languages:
No languages available. -
Zach Greco has prior experience in the following industries:
Floor And Decor , Marketsource , Marketsource , Marketsource , Heyward Allen Toyota Scion , Heyward Allen Toyota Scion , Zigs Business Development , Cox Enterprises -
Zach Greco has the following professional experience:
Floor And Decor , Floor And Decor , Marketsource , Marketsource , Marketsource , Heyward Allen Toyota Scion , Heyward Allen Toyota Scion , Zigs Business Development , Cox Enterprises . -
You can view Zach Greco’s
LinkedIn profile at LinkedIn URL. -
Zach Greco’s work email addresses are
[email protected] . -
Zach Greco works at
Floor And Decor
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