Zack Jalbert
As a Global Payment Experience Lead and a Business Operations Program Lead at Meta, I am passionate about... | Seattle, Washington, United States
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Zack Jalbert’s Emails za****@me****.com
Zack Jalbert’s Phone Numbers No phone number available.
Social Media
Zack Jalbert’s Location Seattle, Washington, United States
Zack Jalbert’s Expertise As a Global Payment Experience Lead and a Business Operations Program Lead at Meta, I am passionate about creating and leading digital, eCommerce, marketing, and support programs that optimize customer satisfaction and bottom-line revenue. With over 10 years of experience in managing large-scale CX projects across multiple channels and platforms, I have a proven track record of delivering user-friendly analytics, actionable insights, and winning strategies for diverse stakeholders. I hold a Lean Six Sigma White Belt certification and a Customer Experience Journey Mapping certification, which demonstrate my skills in process improvement, problem solving, and customer relationship management. I also have a strong background in eCommerce, having worked at Amazon and eBags in various roles, where I spearheaded initiatives that enhanced customer loyalty, retention, and acquisition. Additionally, I have published an article on best practices for maximizing CX resources and outcomes, and I am fluent in English.
Zack Jalbert’s Current Industry Meta
Zack
Jalbert’s Prior Industry
Peaberry Coffee
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The Communique
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Lillie Rubincache
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Ebags
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Total Wine And More
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Amazon
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Facebook
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Meta
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Work Experience
Meta
Global Payment Experience Lead for Monetization (content creators)
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Meta
Business Operations Program Lead for Commerce, Payment Experience
Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Program Manager, Payments Experience
Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Amazon
Program Manager - FBA Customer Experience
Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Total Wine And More
Director, Customer Experience
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Total Wine And More
Program Manager Sr., Customer Experience
Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Ebags
Online Marketing Manager
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Ebags
Operations Manager
Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Ebags
Customer Care Supervisor
Sat Mar 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Ebags
Customer Service Lead
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Ebags
Customer Service Representative
Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Lillie Rubincache
Acting-Store Manager/Assistant Manager
Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Peaberry Coffee
Assistant Manager
Sun Aug 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
The Communique
Assistant Project Coordinator
Sun Aug 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Zack Jalbert Email Addresses
FAQ About Zack Jalbert
-
Zack Jalbert is located at
Seattle, Washington, United States -
Zack Jalbert is a
As a Global Payment Experience Lead and a Business Operations Program Lead at Meta, I am passionate about creating and leading digital, eCommerce, marketing, and support programs that optimize customer satisfaction and bottom-line revenue. With over 10 years of experience in managing large-scale CX projects across multiple channels and platforms, I have a proven track record of delivering user-friendly analytics, actionable insights, and winning strategies for diverse stakeholders. I hold a Lean Six Sigma White Belt certification and a Customer Experience Journey Mapping certification, which demonstrate my skills in process improvement, problem solving, and customer relationship management. I also have a strong background in eCommerce, having worked at Amazon and eBags in various roles, where I spearheaded initiatives that enhanced customer loyalty, retention, and acquisition. Additionally, I have published an article on best practices for maximizing CX resources and outcomes, and I am fluent in English. Meta -
Zack Jalbert currently works in the
Meta -
Zack Jalbert specializes in
As a Global Payment Experience Lead and a Business Operations Program Lead at Meta, I am passionate about creating and leading digital, eCommerce, marketing, and support programs that optimize customer satisfaction and bottom-line revenue. With over 10 years of experience in managing large-scale CX projects across multiple channels and platforms, I have a proven track record of delivering user-friendly analytics, actionable insights, and winning strategies for diverse stakeholders. I hold a Lean Six Sigma White Belt certification and a Customer Experience Journey Mapping certification, which demonstrate my skills in process improvement, problem solving, and customer relationship management. I also have a strong background in eCommerce, having worked at Amazon and eBags in various roles, where I spearheaded initiatives that enhanced customer loyalty, retention, and acquisition. Additionally, I have published an article on best practices for maximizing CX resources and outcomes, and I am fluent in English. -
Zack Jalbert speaks the following languages:
No languages available. -
Zack Jalbert has prior experience in the following industries:
Meta , Facebook , Amazon , Total Wine And More , Total Wine And More , Ebags , Ebags , Ebags , Ebags , Ebags , Lillie Rubincache , Peaberry Coffee , The Communique -
Zack Jalbert has the following professional experience:
Meta , Meta , Facebook , Amazon , Total Wine And More , Total Wine And More , Ebags , Ebags , Ebags , Ebags , Ebags , Lillie Rubincache , Peaberry Coffee , The Communique . -
You can view Zack Jalbert’s
LinkedIn profile at LinkedIn URL. -
Zack Jalbert’s work email addresses are
[email protected] . -
Zack Jalbert works at
Meta
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