Automated platform improves HR/IT productivity.
Deskflow is an employee experience platform powered by conversational AI designed for mid-size organizations. The platform's AI assistant, Alfred, is trained on the company's internal knowledge base and integrates with HRIS and ITSM to handle repetitive tasks 10 times faster, improving productivity and saving time for HR and IT teams. Deskflow's Alfred AI provides human-like automated responses to over 100K common queries and requests from agents or employees, reducing response times and increasing efficiency. Moreover, Deskflow's Alfred AI automates HR and IT support, frees up the help desk, and supports the team. Deskflow aims to reduce employee churn by providing the employees with the best experiences in terms of effortless communication and speedy access to crucial information. With Deskflow, the company can save up to 90% of the time spent on employee communication, reduce the time required to address employee issues by 50%, and decrease the amount of time it takes for employees to access critical information by 90%. Deskflow's Alfred AI auto-creates and assigns tickets; these tickets are then auto-assigned to the best agent based on the content of the ticket. Deskflow offers integrations across multiple platforms, providing an assistant that not only has access to the entire knowledge base but also takes action.